I have had my RCBC Online Banking account for a while but mostly use the mobile application to check my balance and, occasionally, pay my phone bills. A month ago I decided to explore the web features of RCBC Online Banking and found out a conversion of funds from my own RCBC savings account to GCash was possible.
It’s imperative, of course, to activate GCash in your RCBC Online Banking account. Make sure you do this on your desktop because the mobile application does not have activation of GCash available. It confused me for a while how the activation of GCash was supposed to be done and I e-mailed Customer Service. The part about getting the MPIN and the Bank Reference number got me stumped. To save anyone who’s searching through Google about the activation of GCash in RCBC Online Banking the trouble, here’s the step-by-step guide:
Once you get that done, you are now ready to transfer some funds from your RCBC Savings account to your GCash account within RCBC Online Banking.
Update: January 30, 2018
I just tried linking RCBC MyWallet to my GCash account. I had many errors attempting to do it on Google Chrome – I would get the “INVALID ACCESS” and “WWW.RCBCMBS.COM SAYS GCASH ACCOUNT IS NOT LINKED TO RCBC ACCOUNT” error messages. After 5 tries, I decided to use Internet Explorer (I am using a Windows laptop) with the VPN activated and it worked, which means I was finally able to get to that successfully linked confirmation page during the initial try.
I am using a VPN because for some reason I cannot open RCBC Online Banking overseas. Once I requested my cousin in the Philippines to open RCBC Online Banking for me. He told me only when he used VPN was he able to access the site.
Update: June 11, 2018
The option to link RCBC MyWallet to GCash accounts has been disabled yet again. Updating your mobile number in your RCBC Online Banking profile to the GCash mobile number does not work anymore. I tried unlinking my RCBC MyWallet with my GCash account within the RCBC Online Banking platform and it was successful.
However, when I tried to link my RCBC MyWallet with another GCash account (my AmEx one), it did not work and I would get an error “GCASH account is not linked to RCBC account”. I tried doing this in Chrome and in Internet Explorer but to no avail. I even dialled *119# on my mobile phone prior to doing so. I got the text notification for the bank reference number but when I tried it on the RCBC Online Banking > Buy Load > GCash > Activation tab, the system does not allow it.
I guess we’ll have to wait until the RCBC Online Banking supports GCash activation again.