Don’t Apply For A GCash MasterCard Until You Have Read This

Globe currently offers GCash American Express virtual card and GCash MasterCard to its customers and having taken advantage of both, I would give this fair warning to anyone to not apply for a GCash MasterCard if you already have an existing GCash American Express.

Back in July I registered for GCash American Express virtual debit card because it allows Philippine residents to purchase via e-commerce sites that ship within the US such as  Amazon and eBay. In partnership with My Shopping Box, the items you ordered via Amazon, for example, would then be sent to your Philippine address.

By November I received a text notification from SmartMoney that they would discontinue SmartMoney MasterCard renewals by January 1, 2017 and that SmartMoney customers can still avail of its services until January 30, 2017 only. My SmartMoney card expires on June 2017 so this is an unfortunate news because I mainly use it for Skrill instant mobile wallet withdrawals. This prompted me to apply for a GCash MasterCard.

The day I applied for a GCash MasterCard, I was at the Globe store to do a GCash cash-out for my GCash American Express mobile wallet. (SmartMoney was down at the time and so was GCash to RCBC MyWallet functionality.) The agent told me I could not register a new GCash account with the same number I used for the American Express. He had to purchase a new Globe sim for me so I can successfully register to a GCash MasterCard. That’s when a string of technical problems started for me.

As required, I had to get KYC’ed again for the GCash MasterCard. (I did my KYC for GCash American Express at the same store back in July and it was hassle-free.) The agent referred me to another Globe store to do the KYC; he said it would take longer if done in their branch (which didn’t make sense at all).

When I went to the Globe store he recommended, the agent told me what she would do was consolidate the information I previously had in my GCash American Express with the current one in my GCash MasterCard. There wasn’t really much difference in the details I entered except perhaps for the employee info; I submitted the same ID (passport).

The day after I got successfully KYC’ed for the GCash MasterCard, I could no longer access my GCash American Express via the GCash mobile app. I could not even top up the Globe number associated with it. It was like my GCash American Express never existed at all.

I had to go back and consult the same agent regarding the issue and she said there wasn’t anything she could do about it. She informed me the Globe number associated with my GCash American Express suddenly shows up as blacklisted in their system, which got her confused as well because she was aware that any Globe customer can have multiple GCash accounts under one name.

It was then that I noticed another problem with my GCash MasterCard. Even though it was activated and KYC’ed, I could no longer do the prepaid load to GCash cash-in with it. After going back and forth with GCash email support about it, the problem was solved. But I had to press them further to fix the issue regarding the GCash American Express.

It’s not the first time this happened as apparent in a Globe Community thread about blacklisted GCash numbers.

To avoid the headache I and others went through with GCash MasterCard and GCash American Express accounts, please pick only one card to register for.

 

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18 thoughts on “Don’t Apply For A GCash MasterCard Until You Have Read This

  1. Hello, for me this isn’t the case. I have the AmEx Virtual Pay and the GCASH MasterCard linked to the same number. They offered me to use a new SIM at first in applying for a MasterCard but I pushed to use my current SIM as I have no other phone. In the end, I had 2 cards to use for online purchases.

  2. Hi. Thanks a lot for sharing this information because I’m planning to open either Smart Money or GCash account for my future Skrill withdrawals. I have some questions please help me out.

    First question: Which do you think works better and safer for Skrill withdrawals, Smart Money or GCash?

    Second is please may i know if Skrill requires us to verify our account to be elligible in making withdrawals? Like sending government id’s or proof of address for verification before we can make a withdrawal? Is that how it works with them?

    Also once we request a mobile wallet withdrawal on our Skrill account via Smart Money or GCash, does the money really arrives instantly based on your experiences?

    Sorry for having too many questions i just don’t have any experience using Skrill coz i’ve been using Paypal online. Also is there a time Skrill was giving you problems regarding your mobile wallet withdrawal (SmartMoney or GCash) like the money didn’t arrive or took so long?

    I hope you could help me answer my questions. I just need to know your whole experience with Skrill since you live in the Philippines as well. Just making sure they work perfect here in our country.

    Hoping for your kind response.

    Thank you so much.

    1. First question: Which do you think works better and safer for Skrill withdrawals, Smart Money or GCash?
      – I could alternate between the two without any problems when it comes to Skrill withdrawals. I have never experienced Skrill sending money over to GCash or Smart when both telcos were having technical issues with mobile wallet transfer.

      Second is please may i know if Skrill requires us to verify our account to be elligible in making withdrawals? Like sending government id’s or proof of address for verification before we can make a withdrawal? Is that how it works with them?
      – I remember I did submit documents to them, my passport ID and a utility bill for the address. To avoid hassles, just submit the few requirements. They will promptly review them.

      Also once we request a mobile wallet withdrawal on our Skrill account via Smart Money or GCash, does the money really arrives instantly based on your experiences?
      – Yes, mine all arrived instantly, be it SmartMoney or GCash, Just to warn you, though, Smart has discontinued SmartMoney since last year. You can opt for GCash.

      Also is there a time Skrill was giving you problems regarding your mobile wallet withdrawal (SmartMoney or GCash) like the money didn’t arrive or took so long?
      – All mobile wallet transactions I did with Skrill were instant. The singular problem I encountered with mobile wallet transactions in Skrill is when both networks, Smart and Globe, have technical issues. Skrill could not do the transfer I tried it like the whole day and my mobile wallet withdrawal would not go through. So I had to wait like another day to try it again, although I did try either Smart or GCash and one of them would go through.

      No prob. I know how frustrating it feels when you don’t have the information you need.

      1. Hey! I can’t thank you enough for sharing your experiences with me. This proves Skrill is just as reliable and trusted as Paypal. That’s the most important thing i wanted to hear from you because I have heard a story from someone i know from the US that he encountered withdrawal problems with Skrill because the money didn’t arrive in his bank account. Anyway i’m not even sure if he was telling the truth or just making excuses so he couldn’t pay me. So, in that instance that made me doubtful to use Skrill . Til i google about it and stumbled upon your blog. I was trying to gather some information from you knowing you are a Filipino and i was planning to use Skrill for future withdrawals. Thanks a lot for every piece of information you’ve shared in your site. This is so helpful for new account holders like me.. Everything was answered. Thanks and God Bless!

      2. Hi. Thanks for always being there to answer all my queries. You’ve been very helpful. I’ll take note of everything you’ve told me. So having a Gcash account is just easy right?. I just need to buy a Globe sim card and register for a Gcash account then once i’m done with the process, i can then finally withdraw from my Skrill to my GCash account which is instant and to cash out the money i need to forward the money i have in my GCash account to my RCBC My Wallet Visa Card (Mercury Drug) or apply for a GCash Mastercard to access it directly?. Am i getting this right? I’ve been using RCBC My Wallet Visa Card for my Paypal withdrawals, so since i have this already. it would be fine if i won’t apply for a GCash Mastercard for now to cash out my Skrill withdrawals right?

      3. If you plan to get a GCash MasterCard, do not leave the Globe wireless center until you have already been KYC’ed or verified. The latter is important to be able to do withdrawals and purchases as well as transfer funds.

        If your RCBC MyWallet Visa Card is already connected to your GCash account, you can still get the GCash MasterCard as an extra option to get funds done. If one does not work temporarily, i.e. technical difficulties, then you have another card.

      4. I’m sorry one more question please. May i please know what’s the minimum and maximum withdrawal Skrill allows for mobile wallet withdrawal? Thanks!

  3. By the way, may i please ask how many business days it will take for us to get our GCash Mastercard once we apply for it? Thank you for answering my question.

    1. It’s only a day. You will get it once you apply for it at the Globe wireless center. Just make sure to also get KYC’ed right there and then so you won’t have to go back.

      1. Hey! Thank you for your timely response. You’re definitely awesome!! In order to get KYC’ed , 1 valid government issued ID will do on that process or they require 2 valid ID’s? Also, do they require us to submit something like a proof of address together with a Valid ID for the GCash Mastercard application?

      2. I only submitted 1 ID at the time, which was my passport. But perhaps to be sure you can bring two valid IDs. I didn’t submit any proof of address at the time though.

      3. Alright. I can’t thank you enough for sharing all of these information.. Thank you so much and God Bless you!!

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