Nine out of ten times I have had successful PayPal to GCash instant withdrawals via the GCash mobile app. This month, though, I experienced the first setback in transacting with this kind of platform. Here are the steps I took when I did not see my PayPal to GCash cash-in immediately reflected:
1 – PATIENCE. Patience is not one of my main virtues. There are things in life I would patiently wait for but I do not have tolerance for customer service issues especially when you don’t get a response within 24 hours from customer support. My impatience is probably the number one stressor in my life and during this setback, I was in a bad mood for 5 days. Yes, 5 days, because I only learned to let go of my anger and frustration for that long. Plus, the fact that customer service cannot exactly give you a concrete reason why their system had gone bonkers only exacerbates the problem.
2 – CONTACT GCASH. I contacted GCash Support via e-mail, which I usually do when I have GCash concerns or inquiries. GCash customer support agents do reply within 12 hours but don’t expect them to give more answers than they are giving you because the technical problem is above their pay grade. In case your GCash balance has already been deducted because of a system glitch, simply fill out this Dispute Form and e-mail it to firstname.lastname@example.org. Having a filled out Dispute Form helps speed things up.
In my case, PayPal sent a confirmation e-mail that the funds have already been transferred to my GCash account. The error and delay was on GCash’s end. I was told by customer service that they had forwarded the concern to their Treasury Department.
3 – FILE A DISPUTE ON THE PAYPAL PLATFORM. Since I did not get any reply after a day of filing a dispute via the PayPal platform, I sent a message via the Message Center. In two days without any reply, PayPal deemed it fit to escalate it to a claim. I did not hear back from GCash and when I followed up with them, I was told they are still waiting for an update from their Treasury Department.
By the 6th day, I was surprised to see my funds returned by GCash to my PayPal account. Cautiously, I tried doing a PayPal to GCash cash-in of PhP20 to see if their cash-in capabilities is running smoothly again. Not surprisingly, the small cash-in went through instantly and I decided to proceed with the remaining amount in my PayPal balance and this went successfully as well.
4 – THANK GCASH SUPPORT AND CANCEL THE PAYPAL DISPUTE CLAIM. When I got my PayPal funds returned, I thanked GCash customer service via the existing thread and informed them that the issue has been resolved. I canceled the dispute claim via the PayPal platform which automatically indicates to PayPal that the dispute has reached a resolution.
It took 6 days to be resolved. During that period, I did also find out that GCash outlets could not successfully transact GCash cash-in’s.
UPDATE: MAY 13, 2017
Other than the obvious glitch in the system, PayPal to GCash instant withdrawals may be delayed because you have exceeded the cash-in limit for your GCash account, usually capped at PhP50,000 per month per account. In that case, you would get a text notification about it:
You can request your transaction history within the GCash mobile app to be sent to your e-mail address.
Other text notifications come in like this:
Despite that text warning, the system doesn’t behave on the contrary. Your funds will be deducted nonetheless and as a result PayPal treats the transaction as completed, that is why you would get the automated transaction completed e-mail from PayPal. That is why you need to file a dispute with PayPal after contacting GCash.
I have experienced file disputes regarding the PayPal to GCash cash-in delays thrice and 2 out of 3 were resolved in 6 days. Just hang in there.
UPDATE: DECEMBER 28, 2017
I still use PayPal to GCash cash-in via the GCash mobile app and I would still experience having one transaction delayed. The only difference is the missing funds would be in my account within 30 minutes to an hour.