Delays in PayPal to GCash Instant Withdrawal

Nine out of ten times I have had successful PayPal to GCash instant withdrawals via the GCash mobile app. This month, though, I experienced the first setback in transacting with this kind of platform. Here are the steps I took when I did not see my PayPal to GCash cash-in immediately reflected:

1 – PATIENCE. Patience is not one of my main virtues. There are things in life I would patiently wait for but I do not have tolerance for customer service issues especially when you don’t get a response within 24 hours from customer support. My impatience is probably the number one stressor in my life and during this setback, I was in a bad mood for 5 days. Yes, 5 days, because I only learned to let go of my anger and frustration for that long. Plus, the fact that customer service cannot exactly give you a concrete reason why their system had gone bonkers only exacerbates the problem.

2 – CONTACT GCASH. I contacted GCash Support via e-mail, which I usually do when I have GCash concerns or inquiries. GCash customer support agents do reply within 12 hours but don’t expect them to give more answers than they are giving you because the technical problem is above their pay grade.

In my case, PayPal sent a confirmation e-mail that the funds have already been transferred to my GCash account. The error and delay was on GCash’s end. I was told by customer service that they had forwarded the concern to their Treasury Department.

3 – FILE A DISPUTE ON THE PAYPAL PLATFORM. Since I did not get any reply after a day of filing a dispute via the PayPal platform, I sent a message via the Message Center. In two days without any reply, PayPal deemed it fit to escalate it to a claim. I did not hear back from GCash and when I followed up with them, I was told they are still waiting for an update from their Treasury Department.

By the 6th day, I was surprised to see my funds returned by GCash to my PayPal account. Cautiously, I tried doing a PayPal to GCash cash-in of PhP20 to see if their cash-in capabilities is running smoothly again. Not surprisingly, the small cash-in went through instantly and I decided to proceed with the remaining amount in my PayPal balance and this went successfully as well.

4 – THANK GCASH SUPPORT AND CANCEL THE PAYPAL DISPUTE CLAIM. When I got my PayPal funds returned, I thanked GCash customer service via the existing thread and informed them that the issue has been resolved. I canceled the dispute claim via the PayPal platform which automatically indicates to PayPal that the dispute has reached a resolution.

It took 6 days to be resolved. During that period, I did also find out that GCash outlets could not successfully transact GCash cash-in’s.

UPDATE: MAY 13, 2017

Other than the obvious glitch in the system, PayPal to GCash instant withdrawals may be delayed because you have exceeded the cash-in limit for your GCash account, usually capped at PhP50,000 per month per account. In that case, you would get a text notification about it:

IMG_7197

IMG_7198

You can request your transaction history within the GCash mobile app to be sent to your e-mail address.

Other text notifications come in like this:

IMG_20170427_201137_603

 

Despite that text warning, the system doesn’t behave on the contrary. Your funds will be deducted nonetheless and as a result PayPal treats the transaction as completed, that is why you would get the automated transaction completed e-mail from PayPal. That is why you need to file a dispute with PayPal after contacting GCash.

I have experienced file disputes regarding the PayPal to GCash cash-in delays thrice and 2 out of 3 were resolved in 6 days. Just hang in there.

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16 thoughts on “Delays in PayPal to GCash Instant Withdrawal

    1. If you file a dispute with PayPal 5-10 minutes after the failed transaction, it gets resolved in 6 days. All my disputes and claims were solved within a 6-day period provided you constantly follow up with GCash as well.

      1. i filed a dispute 24 hours later. that may have been a bad thing. but i reported to globe immediately and gave them the transaction ID number. they advised that there were system issues, i cannot validate if such is true or not. the agent advised that it will take 1-2 business days for the transfer to be completed, but now it’s the 3rd day, and no progress.

        when i contact gcash over the phone, i go through globe’s prepaid department, since gcash hotline is a joke, there’s not even an option there to get you connected to an agent.

  1. 6 days, 😦 It happened to me today. It’s really frustrating. So you did not call the Gcash hotline? I tried to call them EARLIER and the agent said they will notify me with in two days. Hopefully it will be resolved ASAP.

    1. I find the 2882 hotline to be pointless. I only have a prepaid number with Globe and dialling 2882 is cumbersome, I would only hear an automated voice message. In all disputes and claims, yes, 6 days. Make sure to follow up with them constantly, they do reply too.

  2. This is very helpful information because right now, I am at a loss. Thank you. Will pester the customer service of GCash if possible, their 2882 hotline is just impossible. I have note exceeded the limit. That I am sure. My funds just didn’t come. So, 6 days. We will see. This is the first day.

  3. It happened to my wife’s payroll. She exceeded the limit and yet the system continued charging PayPal.The system is fraudulent!!! All of their IT department should be fired! A simple fix to their app is all that is needed to prevent the problem from happening. That is check first if limit is reached before charging PayPal and yet they didnt do it!. Fraudulent since you say yours took days before getting your money back. What if you didn’t file a complaint? A good system should detect that immediately and process a reversal. If we don’t get our money back, we’re filing a complaint to Bangkok central.

    1. Update:

      We got our refund to our PayPal 36 hours after contacting GCash agents.

      Here is what we did.

      Calling 2882 is pretty much useless as we heard no option of talking to a GCash agent. We learned somewhere that there is an option for postpaid numbers to speak to them. We are prepaid users.

      We called Globe hotline and keyed in 0917-xxxxxxx (we just made up a number), followed the voice prompts and got hold of a Gcash agent. We then supplied our real mobile number.

      Adding to the frustration, the calls dropped everytime the agent puts us on hold whenever they tried to verify anything, leading us to repeat the process every time.

      On the 3rd time, we demanded not to put us on hold. Then agent confirmed that we went over the monthly limit of allowable cash-in at that time, and told us they’d file a report and will probably take 3 days to come up with a resolution. Not happy with that answer, we demanded to speak to her supervisor. Then the call dropped.

      Luckily, this agent realized her mistake, putting us on hold, gave us a call back and was with her supervisor. We gave the details and the PayPal transaction number. The supervisor told us they do get these complaints and usually refund the amount within 48 hours. After some assurance from him, we took the trouble ticket number and waited. After 36 hours, we checked our Paypal and there it was.

      We are just in a month of using GCash and just learned how primitive the system is. The lack of preventive mechanism in the Gcash app, the no option to speak to an agent in 2882, the dropped calls, up to them not knowing also how the limit is reached, we decided that whenever we cash-in huge amounts, its best to call them first using the above method to check how much amount can be accepted – a small inconvenience just to avoid this problem.

      We hope this would help others in dealing with them.

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