68 thoughts on “Delays in PayPal to GCash Instant Withdrawal

    1. If you file a dispute with PayPal 5-10 minutes after the failed transaction, it gets resolved in 6 days. All my disputes and claims were solved within a 6-day period provided you constantly follow up with GCash as well.

      1. i filed a dispute 24 hours later. that may have been a bad thing. but i reported to globe immediately and gave them the transaction ID number. they advised that there were system issues, i cannot validate if such is true or not. the agent advised that it will take 1-2 business days for the transfer to be completed, but now it’s the 3rd day, and no progress.

        when i contact gcash over the phone, i go through globe’s prepaid department, since gcash hotline is a joke, there’s not even an option there to get you connected to an agent.

  1. 6 days, 😦 It happened to me today. It’s really frustrating. So you did not call the Gcash hotline? I tried to call them EARLIER and the agent said they will notify me with in two days. Hopefully it will be resolved ASAP.

    1. I find the 2882 hotline to be pointless. I only have a prepaid number with Globe and dialling 2882 is cumbersome, I would only hear an automated voice message. In all disputes and claims, yes, 6 days. Make sure to follow up with them constantly, they do reply too.

  2. This is very helpful information because right now, I am at a loss. Thank you. Will pester the customer service of GCash if possible, their 2882 hotline is just impossible. I have note exceeded the limit. That I am sure. My funds just didn’t come. So, 6 days. We will see. This is the first day.

  3. It happened to my wife’s payroll. She exceeded the limit and yet the system continued charging PayPal.The system is fraudulent!!! All of their IT department should be fired! A simple fix to their app is all that is needed to prevent the problem from happening. That is check first if limit is reached before charging PayPal and yet they didnt do it!. Fraudulent since you say yours took days before getting your money back. What if you didn’t file a complaint? A good system should detect that immediately and process a reversal. If we don’t get our money back, we’re filing a complaint to Bangkok central.

    1. Update:

      We got our refund to our PayPal 36 hours after contacting GCash agents.

      Here is what we did.

      Calling 2882 is pretty much useless as we heard no option of talking to a GCash agent. We learned somewhere that there is an option for postpaid numbers to speak to them. We are prepaid users.

      We called Globe hotline and keyed in 0917-xxxxxxx (we just made up a number), followed the voice prompts and got hold of a Gcash agent. We then supplied our real mobile number.

      Adding to the frustration, the calls dropped everytime the agent puts us on hold whenever they tried to verify anything, leading us to repeat the process every time.

      On the 3rd time, we demanded not to put us on hold. Then agent confirmed that we went over the monthly limit of allowable cash-in at that time, and told us they’d file a report and will probably take 3 days to come up with a resolution. Not happy with that answer, we demanded to speak to her supervisor. Then the call dropped.

      Luckily, this agent realized her mistake, putting us on hold, gave us a call back and was with her supervisor. We gave the details and the PayPal transaction number. The supervisor told us they do get these complaints and usually refund the amount within 48 hours. After some assurance from him, we took the trouble ticket number and waited. After 36 hours, we checked our Paypal and there it was.

      We are just in a month of using GCash and just learned how primitive the system is. The lack of preventive mechanism in the Gcash app, the no option to speak to an agent in 2882, the dropped calls, up to them not knowing also how the limit is reached, we decided that whenever we cash-in huge amounts, its best to call them first using the above method to check how much amount can be accepted – a small inconvenience just to avoid this problem.

      We hope this would help others in dealing with them.

  4. I’m experiencing the same thing right now since it was my first time using gcash in withdrawing my money. In my first attempt, my husband withdraws 500pesos and the transaction went through. On the second attempt we cash in 2000 and on the third time it was 5000 and both transactions run smoothly. However, on our 5th attempt we tried to withdraw big amount which is 10k but unfortunately, the gcash never notified me on SMS. Also, nothing appears o my gcash. but when I check my Paypal, it shows that it was already completed. What shall I do? I’m really scared right now, that I might not get my money back. please help me. 😦

    1. You can contact them on Facebook and Twitter they have official accounts there, sometimes they reply quicker there than on emails. Do not worry about it as with PayPal it is guaranteed they have a record of it as well as GCash.

    1. You can report this to PayPal and email their support about it. It usually gets resolved within a week. The Globe centers won’t be able to help you with it. You can also email their GCash support, they respond quicker and can revert the money.

  5. I did a Cash-In earlier today 1130am and it never came through. Received the completed email form Paypal. I called GCash and they say that they will do a refund after 3 business days after review. So the guy/girl that I talked to said that it would be back in my Paypal by Wednesday the most.

    By the way, it only was 3 hours after I did the cash in and then I already called GCash.

    I wanted to investigate more so I decided to contact Paypal. I am able to call US numbers so I just tried calling Paypal, before that I checked the email from Paypal again and this time I saw Pending under Status (This is the payment has been sent email that you get after you cash in). On my Paypal Summary it says the transaction is completed, so it is really misleading.

    It turns out that the issue is with Paypal and it is like a security check and it should be done within 24-72 hours.

    It hasn’t been 24 hours yet and the weekend is coming, so hopefully it comes in on or before Sunday.

    ***My advise it to check the email that Paypal sends to see if it is the same issue as mine.

    This is my first time to have this kind of issue with Paypal and GCash. I have been with Paypal for 12 years and just a few months with GCash. I also use Eon.

    1. Thank you for your comment on it being a security check on PayPal’s end. Hopefully your funds will be reflected soonest. I have a pending issue with GCash right now regarding non-dispense problem in an overseas ATM machine.

    2. Hi Teddy. Was this issue resolved? I also had this issue regarding the email paypal has sent you after cashing in and I just got a SMS from GCash right now that at “PayPal declined the transaction” even if it went through

  6. This is what happened to me yesterday. Mainit init pa. I cashed in using Gcash app to transfer my funds from my paypal account. I got a “succecully transferred” screen on my Gcash after I made the transaction and also recieved an email notification from paypal that the payment is completed. But I checked the Gcash app, the fund didnt appear on my balance, and no text confirmation from Gcash.

    So I called 2882 and found out myself that it is really useless. I message them through fb messenger and they ask for transaction id, i gave the id from paypal history and they said they need the gcash transaction id, WTH, i already told them I didnt recieve an sms from gcash that contains the transaction id. This is the 2nd day and I’ll follow up this issue with Gcash.

    Can I ask, what number you called for gcash support? Thanks

  7. It looks like GCash is a terrible platform to link to Paypal, especially for refunds. On March 28th I got refunded through Paypal from an online transaction that did not go through and Paypal even gave me a confirmation that the refund was successful, but I am still not seeing the credit reflecting in my Gcash account. Been trying to email Gcash support but I’ve never gotten any response. I kept sending them messages in FB but not a single soul is responding to my inquiry.

    Should I abandon hope and accept that my hard earned money is no more?

    1. It does take longer sometimes for the money to be refunded. I recently had a refund issue and it took longer than promised but I got my money back.

  8. Encountered this today. Good thing im not alone. Got an SMS that PayPal declined the transaction even if it went through. I emailed, called gcash and filed a dispute at PayPal. Let’s see if I get a refund next month. *sigh*

  9. Hi! Is the process the same when a transfer from Paypal to Bank was denied?
    Should I file a Paypal Dispute Claim?

    Paypal email is:

    ACH Withdrawal Denied
    Invalid Bank Account Information

    Sorry if this is off topic.
    Thank you for any input you may share.
    God bless you.

  10. I encountered it today. My cash-in is $500. It happened 8:48am. I emailed, chat their fb and twitter accts and also filed a dispute at Paypal. I’ll also call them. Hopefully I get my refund. This is the first time that it happened to me, huhu.

      1. Hi, I’ve got some good news. I got my money back. Gcash refunded my money back to paypal, still in $. Paypal emailed me abt this. I filed for dispute in paypal, it is much faster than the usual process. I also contact Gcash via call and email last Jun 1 and they promised to refund the money in 3 working days. So, it was supposed to be on Jun 6 (Sat & Sun not counted accdg to them). They told me they will refund the converted Php which is around $25584 on Jun 6. So filing a dispute on paypal is more effective and they return the money today in $.

  11. I am experiencing the same issue right now. They keep saying monitor my account which I always do. I keep calling many times and even file a dispute to paypal. It is the third day today but seems no progress.

  12. Having the same issue. It happened when I transferred $250 from Paypal to my GCash account. It is really frustrating… why does it take 3-5 days before they can resolve the issue. What if in a scenario like you need to pay bills and buy med or something very important… you have to wait for five days? What a lousy service. Bagal na nga ng internet tapos mas mabagal pa ‘yong service sa support. Dami talaga glitch ng GCash app. You should fire your IT guys and find a more competent developers.

  13. This happens to me yesterday. I thought I just have to wait for 24 hrs before the money will reflect to my GCash app so I just filed a dispute today. I cashed in $370.15 from PayPal to GCash and it did not reflect to my GCash account. No one is answering the GCash customer service Messenger and customer service hotline and email.

    1. It’s good you filed the dispute sooner. I still don’t understand why problem cash-ins over $100 haven’t been resolved by GCash. There’s clearly something technical they can at least try to fix when it comes to higher cash-in amounts.

  14. Im having the same issue.. Since this last update they keep f*cking up.. I transfer money from paypal to gcash but it never reflected on my gcash balance ;(
    I called 2882 yesterday and they said.. will report it and will have it resolved in 24 hours .. but still none.. i file a dispute on Paypal just now when i read this thread.. Waiting for paypal’s response too.. I hope this will be resolved quickly 😦

      1. I got my refund today.. I see, its not just me who are having errors.. I guess im right about the update, it f*ck up the paypal to gcash transfer function.. ;( last December 14th.. I had the same problem with urs.. And i did eveything.. I called the customer serive.. and said.. will be resolved in 24 hours.. A day passed but nothing happened.. I did the dispute claim on the paypal when i read this post.. And paypal is the one who resolved.. Took 6 days for the refund

      2. Thank you for updating your stat about this. That is why I doubt what the customer service agent told me in the e-mail earlier today. Frustrating.

      3. No problem.. i hope u get ur refund too sooner.. And thank you too for this post.. It really helped a lot :3
        If not for this.. i might still be clueless and still be bugging gcash customer service.. XD

    1. I see they are still having issues with the PayPal to GCash cash-in until today. I hope the customer service agent is right, that the money will be returned within the day. Still waiting and it’s 3pm already. Anyways, just click on the dispute form and fill it up with your required GCash info and send to gcashinquiries@globe.com.ph

      1. If I know that they are having issues then I should have not transfer the funds. They should have turn off the PAYPAL to GCASH if they are having problems with it or sent a message to their subscribers about the issue. Sending the dispute form now, I also sent dispute in Paypal. Can you update us if you will receive the funds today? Thank you

      2. Yeah, I agree with you. If they knew they were having a scheduled system activity or whatever, they should have just turned off the app for all its users. We would understand. I am not holding out hope that I will get it back today but I will continue to update.

  15. Thanks for updating this post. I always cash-in using PayPal and today was my first problem with funds not being credited. I filed a dispute via their Gcash Care messenger and the email address you provided. That’s very helpful as Gcash has yet to improve on making available their customer support lines.

    1. You’re welcome. It’s been 3 days since their PayPal cash-in is faulty. That customer service agent wasn’t telling the truth as the cash-in problem still persists.

      1. Did you got your money back mappbox??? They said it will be returned yesterday right? I haven’t heard back from GCASH after sending them the dispute form. I heard from PAYPAL though, they stopped my preapproved payments plan G-Xchange after filing a dispute yesterday. No progress on both end so far 😦

      2. No, I haven’t gotten it back. I got that email, too, which I think is just automated as long as there is a current dispute but on the app it shows my PayPal email is still linked.

      3. Update: I sent my dispute form around 7am on Friday and received an auto-responder that Gcash support will email me the next business day’s business hours. That and the upcoming holidays, I knew my refund would have to wait longer.

        But tonight (Sunday, Dec 23) Gcash refunded my PayPal. I cashed in $10 first to try if it would work and it did. Was able to cash in more after that.

        Thank you again for keeping this post up to date. Happy holidays!

  16. Me too. No progress on my end. Money is not on either my gcash or Paypal account. Talked to a gcash agent last wednesday And friday and was informed money will be back to paypal within 48 hours. No money yet as of now.

  17. I encountered same issue. I cashed in my GCash thru PayPal and then everything went wrong. It happened last Dec.21 and until now still no good news. All I got was false promises from GCash. I just filed a dispute from PayPal today and hoping for a resolution of the problem. Last time I had no issue when I cashed in until recently I got so much frustrations.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.