I signed up for a PayMaya account almost two years ago. There was an Upgrade option right within the PayMaya mobile app and I got the reference number via SMS but had not been able to upgrade then because of the lack of authorized PayMaya centers. At the time I signed up there was no authorized PayMaya center in my hometown and as of this writing there still isn’t one in Cagayan de Oro.
Last year I became aware of the Facebook video call via the PayMaya Official Facebook page. I tried this option with an old account, which I had to bring back to life from deactivation, only to be later disappointed that my Facebook video call request was ignored. I replied to their message via Messenger about the time and date and a month had gone by without any reply from them. Okaayyyyy. They should take out the Cares in PayMaya Cares or whatever. When I had the chance to stop by in Manila for 4 weeks, I found my chance and took care of this PayMaya upgrade business the first few days after my arrival in Manila.
If you browse through the PayMaya website, there’s a link for authorized Bayad Centers that will do the upgrade. Upgrade is free, by the way. I am staying in Las Piñas and this was favourable because there are few Bayad Centers close by. I chose the closest, Puregold Las Piñas.
I wasn’t very familiar with Las Piñas (I only lived in Parañaque a few years in the past but rarely ventured further down the South) and although I easily spotted Puregold Las Piñas, my journey didn’t go as smoothly as I would have liked because of a tiny oversight – I had to be in possession of a filled-up Bayad Center application form. If I had taken the Smart Jump Center route, which was SM Megamall, perhaps I would not be needing the Bayad Center form anymore. I was informed by the Bayad Center attendant in Puregold Las Piñas that I would need to print the Bayad Center upgrade application form and fill it up with the same information I entered in my PayMaya upgrade application online.
It took me 30 minutes of scouting the area outside of Puregold to find an internet cafe which offer printing services. When I went back to submit the form, again, I realised I had overlooked something when the attendant called me about the form I submitted. I did make sure, however, that I don’t get out of the premises without receiving any text message or a call from Bayad Center. The passport number I had entered on the form did not match what I entered on my PayMaya upgrade application. The passport number I submitted years ago expires this month and I have had a new passport since November 2016. My mistake was assuming that I could replace the info because of a mere expiration issue. I was wrong. Expired or not, the same ID indicated during the time one signed up must also be written on the Bayad Center form.
Once I provided the old passport number, I received a text notification within minutes from PayMaya that my account has already been upgraded to PayMaya Plus.
It was such a relief to be able to see on my PayMaya mobile app that I could send money to my other PayMaya card and/or SmartMoney accounts and even to other KYC’ed GCash accounts as well, which I currently have.
I did the PayMaya to GCash transfer to test. The transfer came through instantly!