In two months’ time I will have commemorated my 1 year anniversary of not having been reimbursed by Yellow Cab. Someone once told me no matter how insignificant the amount owed may be, you still have to get back what’s yours.
On August 6, 2016, I ordered via Yellow Cab’s mobile app. An error appeared when I clicked through the payment gateway – it rejected the transaction on the grounds that my card did not have sufficient balance. Well, I checked before I ordered so I was sure I had enough on my reloadable prepaid card (it was the RCBC Mercury Drug MyWallet Visa Card). However, when I checked my balance and transaction history in my RCBC AccessOne mobile app, I saw the amount due for the Yellow Cab order had been deducted.
I contacted Yellow Cab’s customer support and they sent me a screenshot of their system indicating the transaction I made using the MyWallet Visa card was rejected.
By September 18, 2016 I had to contact RCBC’s Customer Support because I was still not refunded the amount. October came and RCBC had not replied. If you don’t proactively follow up with them, they’d forget it about it. Out of sight, out of mind.
By October 29, 2016, RCBC’s Customer Support told me that according to their ATM center, they could no longer do a reversal because the amount had already been remitted to the merchant. After that date, all subsequent e-mail exchange had been between Yellow Cab or a representative of the Max’s Group as they are collectively called and I.
On November 1, 2016 I had to send a follow-up e-mail to Max’s Group because my October 29th e-mail was ignored. Jharry from Customer Care replied that they will be coordinating with their merchant bank and that “Rest assured that we are with you in monitoring this concern.”
Silence. On November 17, 2016, I decided to send a follow-up e-mail. No reply. On November 21, 2016, I reiterated my request for an update. NOTHING. On December 2, 2016, I sent an e-mail again. I did get a reply on December 3, 2016 that they have not received a reply from their merchant bank yet. Sure. My December 28, 2016 and January 25, 2017 e-mails were ignored.
Thank you so much, Max’s Group, for ignoring me.