There has been a technical problem with GCash mobile app lately and it affects both the Android and Apple versions. Two weeks ago when using my GCash app to withdraw funds from PayPal to GCash, the mobile app would prompt me that my PayPal account has not been linked or that I need to re-link my PayPal account to my GCash account.
The problem with re-linking it is it duplicates the Pre-approved Payments Plan code recorded in your PayPal account for the same Globe GCash mobile number. You would have to log in to your PayPal again and delete the older Pre-approved Payments Plan code.
The other issue from which the same GCash technical problem would arise is if you are alternately using two or more Globe GCash numbers to access your GCash mobile app in Android or on an iPhone. When the cache on your phone has not been cleared or reset, the GCash mobile app would give you an error prompt about re-linking your account which should have only been the case for one Globe GCash number as users are only allowed to connect one PayPal account. Avoid having to alternate frequently between numbers.
If you aren’t aware of it yet, Android and iPhone do not roll out the update simultaneously. Android version of the GCash mobile app may release a more updated version earlier than on its Apple counterpart. I have observed this marked difference and it is the reason why I keep an Android and an iPhone and have the GCash mobile app installed on both. There was a time when my GCash account showed up as Unverified on the iPhone version while I was Verified on the Android. Of course, I had to break my own rule to stop alternating GCash numbers and had to do my GCash transactions on the Verified version. In fact, three days ago I experienced a coded error on my Android’s GCash after having successfully cashed in from PayPal to GCash. When I went to my iPhone’s GCash, I didn’t experience any errors at all.
Hope these few tips helped. Always remember you do not need to keep re-linking your account to PayPal as it could only be a temporary system glitch.