Posted in Finance, Mobile App

GCash Non-Dispense Dispute

As you all know I have been writing about the technical issues I have had with GCash and all of them have been resolved. In this article I am going to write about the GCash non-dispense issue I had with an ATM machine outside the Philippines.

As I have written in a previous article, withdrawing cash in ATM machines overseas can be tricky as some cards may not be accepted in all banks and you run the risk of trial and error as to which bank’s ATM machine would accept your card. Even if the ATM machine lists all the logo, it’s not an assurance that it would work. I have a GCash MasterCard and even though the bank in Hanoi I tried transacting with listed MasterCard on the ATM machine, I still encountered an error and the card ejected my card along with the transaction slip bearing the words “Issuer or Switch Inoperative”.

gcashshinhan03

No cash came out, of course, so imagine my confusion when I tried withdrawing funds in another bank’s ATM machine and saw the error message on the screen that my funds were insufficient for the transaction. I did not bring my Android phone at the time which has my Globe sim inserted in it so I did not see the text message from GCash that the non-dispense transaction at Shinhan ATM machine got my GCash balance deducted.

gcashshinhan01

 

gcashshinhan02

 

I sent an e-mail to GCash about it and the customer service rep replied that it would take 7-14 business days for my funds to be reverted. My mistake was WAITING and doing nothing for the 7-14 days period. When I tried to follow up with them beyond the 14 business days period, I was told by the agent that she forgot to attach the Dispute Form for me to fill up. The reversal dragged on longer than expected because even when the second 14 business days period right after I submitted the Dispute Form, it took something like a week or so for me to see the funds back in my account and not without badgering GCash on Messenger, Twitter and via e-mail. Not to mention all my follow-up attempts were futile because their reps would not respond to me on time. Two weeks after I got my funds back was the only time when the replies from their customer service agents came in.

I know I have stressed this before in other GCash articles, but I am going to emphasize this issue one more time – please have a Dispute Form downloaded on your laptop or desktop computer to fill up easily in case you encounter any technical issues with GCash services, especially those that involve money reversal. You can download the Dispute Form here.

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Author:

In this site, I write reviews on mobile apps I have used and other digital products and more. I've also included some tips and tutorials on various workarounds pertaining to mobile apps.

31 thoughts on “GCash Non-Dispense Dispute

  1. What if blangko ang resibo na inilabas ng atm machine? Paano ko po mabigay yung reference no. from the bank?
    Eh wala nga blangko nga.

    1. You can check the text message you got from 2882 right after the said atm transaction na walang lumabas na cash. There is a gcash transaction number there. Yun ang isusulat mo sa gcash dispute form.

  2. So this happened to me today. I cashed out 2800 php from the nearest ATM. After I received a text from 2882 saying you have successfully withdrawn 2820 php from your Gcash wallet. It took longer than usual as i was waiting for the money to be dispensed. Then the ATM told me we are unable to process your withdrawal. When I checked my phone they deducted the money from my wallet.

    I downloaded the dispute form. I filled it up already, where do i email it to?

    Hope you reply.

    1. Please do update me also here in the comment how long you can get refunded. I am not sure if it’s the same time frame as the non-dispense dispute for international ATM machines with local ones.

  3. hi, i’m a gcash user, too. i have a concern about money reversal. this happened 3 months ago, i transferred money to a BDO account which is for my house’s downpayment and they have been declaring that there’s no transaction made on that day or beyond that date. Called GCash for non-receipt and they confirmed that money was received and the bank confirmed it. How do I deal with this? For now I already want to get my money back. Is that possible?

  4. Good day sir nangyari po sakin today nagwithdraw ako thru bdo atm at unable to process your service ang lumbas at nakita ko pa sa gcash acc ko nabawasan siya. mga ilang days nagreply po sayo sa gcashinquiries?

      1. Yes, please. Thanks in advance. Sa international ATMs ko lang kasi naexperience na hindi lumabas money twice in Vietnam.

        Also, I would advise na sa may bank branch na ATM instead of sa mall lang or wherever na ATM para madali lang maicomplain sa banko (kung during banking hours). Yung paper receipt din dapat tinatago.

    1. Nangyari din sakin yan ngaun lang po kaninang 7:15 nagwithdraw ako sa bpi atm using my gcash card wala din lumabas na funds. Nag email na po ako sa gcash at sa fb. Tignan natin kung ano mangyayari. very hassle talaga.

      1. Ako naman po sir 24 hours bago magreflect ung funds pag paymaya gamit ko. Need ko lang ung funds ngayon kaya gcash ginamit ko. Pero mukhang mas tumagal yung funds sa nangyari haha… Anyway update ko po kau sir kung sakaling bumalik bukas ung funds sa gcash ko. Salamat Sir.

      2. Nung nag email po ba kayo sinabi nyo lahat buong detalye? Like kung saan lau nagwithdraw, time, location, at yung reference number? Makikita nyo po dun sa text ng 2882? At kinulit ko po sila at cnabi ko rin need ko ung funds. Nag message din po ba kau sa messenger nila? But don’t worry mga sir babalik din yan.. Mas napaaga lang yung sakin..

      3. update as of 1:21 pm.nabalik na yung pera anyways thank you sir mappbox for creating this post para awareness sa future para sa mga magkakaprobleme sa withdrawal.

  5. mukang marami din palang nagkaproblema sa gcash today, anyways nagreply na sa kin ang gcash at eto ang sabi

    Good day.

    This is to acknowledged your concern. We sincerely apologize for the inconvenience this has caused you.

    Please expect the reversal of your GCash within 24 hours. In any case that there is no reversal, we will be filing a chargeback on your behalf. This may take 7 to 10 banking days.

    Sincerely,
    GCash Customer Care.

    hai napakahassle pangkain na sana naging bato pa.

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