Posted in Finance, Internet, Mobile App, Technology

Google AdWords Suspension: Suspicious Payments

Last week I signed up for Google AdWords and created a campaign to test the waters. The minimum I paid for was $10 and Google collected my payment via a Philippine-issued debit card.

When I signed up, I saw the location or Country drop drown menu detected Vietnam by default. Thinking I was supposed to use my temporary address here in Hanoi, I entered my Hanoi address. My ad campaign was running well and my $10 balance was deducted $0.40 for a few days. I made another campaign after that, this time I promoted a YouTube video I had uploaded a month ago. The day after I received an email saying that my Google AdWords account was suspended for Suspicious Payments.

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Google AdWords Suspension for Suspicious Payments, as I understood it after I appealed Google AdWords’ decision, meant they suspected I used a stolen credit card because the default country I registered Google AdWords for and the billing address of my Philippine-issued debit card were different. It’s funny because as soon as they emailed me regarding my account suspension, they sent me another email (on the same day!) that my ad campaign was up and running.

If you do a Google search about Google AdWords suspension for Suspicious Payments, you will come to the conclusion few only get their Google AdWords suspension lifted. You guessed it, I got the same canned response about their decision was final and that I would not be able to create another account. However, when I go to my AdWords dashboard, it doesn’t absolutely reflect that. To get my refund, I had to cancel my Google AdWords account and yet after deactivating it, the button turned into REACTIVATE YOUR ACCOUNT. Another eye-rolling moment.

For now, I won’t think about reactivating my account yet even though it was clearly just a click away. The lesson for this is to make sure your billing address of your debit or credit card matches that of your registered country when you signed up.

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In this site, I write reviews on mobile apps I have used and other digital products and more. I've also included some tips and tutorials on various workarounds pertaining to mobile apps.

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