On Tuesday night my App Store prompted me for the latest GCash mobile app update, Version 5.11.1. When I opened the app the next day, I was greeted with several errors. I shouldn’t really be surprised as GCash mobile app update tend to bring a slew of bugs with it especially in connection with account verification issues.
Even when it clearly says my account is fully verified, the app still prompts me to verify when I tapped on PayPal to attempt a cash-in.
Thinking that tapping through the verification process would quickly take me to the cash-in page, I waited and waited and waited. I logged in and logged out of the app but I would still see the same message to wait 30 minutes.
An hour passed and I wondered if the Android version had the same update. I opened the GCash mobile app on my Android phone and luckily for me I was able to proceed with my PayPal to GCash cash-in.
Five or six hours later, I decided to check on my GCash app on my iPhone and I didn’t encounter the verification prompt anymore.
The lesson here is to make sure to open your GCash mobile app right after you finish the update. Or better yet keep an Android phone just in case.