GCash does monitor its users’ transactions and if the GCash team detects a slight suspicious activity, they will notify the users via email. I received a comment on one of my articles about his or her account being suspended so I thought I would address this.
If you find that you cannot log in to your GCash mobile app. you would get this kind of error message:
I immediately went to GCashCare on Messenger and that was a mistake – a waste of time because even though GCashCare is preset to send automated responses once you send them a message, you would not be able to get to chat with a live person as soon as you deliver your response. Chances are, you would have already been e-mailed about your GCash account suspension so you should first check the email account you registered with GCash instead of going to Messenger.
True enough, I did receive an e-mail from GCash informing me of transactions they tagged as suspicious and they wanted me to confirm if I was the one who performed them on the mobile app.
Without hesitation I responded to the e-mail that I was the one who made the transactions they listed. The account suspension was lifted shortly after they received my response so no worries there. Even if your account gets suspended, it is temporary.
If you’re a frequent traveler and you need to change SIM cards wherever you go, I recommend the mobile apps Coins.ph and Mobile Recharge. I alternate between the two mobile apps as each has unique services to offer.
I signed up with Coins.ph a few years back and completed the profile verification steps quickly. I knew Coins.ph dealt with Bitcoins primarily and they only extended their services to include mobile top-up not only for Philippine mobile numbers but also for international numbers. I have tried their Buy Load feature with my Philippine mobile numbers and also for my Vietnamese and Cambodian SIM cards and the top-up was successful.
You can top up your international mobile numbers with Mobile Recharge as well. In fact, M-Recharge mobile app is mainly for that purpose. I have used it in the past to top up my Malaysian and Thailand SIM cards. The only reason I keep Coins.ph as an alternative for mobile top-up is that the available denominations Mobile Recharge top-up are higher compared to that of Coins.ph. The minimum amount for mobile top-up with Mobile Recharge is at $10 which you can conveniently purchase using your PayPal account. Coins.ph does not have the option to purchase via PayPal as users would have to top up their Coins.ph Wallet first before they can purchase using their Coins.ph account.
Earlier today I got an alert on my iPhone to update my GCash mobile app and that the new update not only includes the RCBC-GCash and BPI-GCash cash-ins but also a list of their over-the-counter partners right within the GCash mobile app.
For a few months registering GCash within the RCBC Online Banking platform had been disabled. It’s a good thing they have brought the feature back. If you access your Globe sim menu and select GCash > Registration by dialing *119#, you will see the option to register your BPI and RCBC accounts. For a refresher, here’s the video for the registration for RCBC:
There has been a technical problem with GCash mobile app lately and it affects both the Android and Apple versions. Two weeks ago when using my GCash app to withdraw funds from PayPal to GCash, the mobile app would prompt me that my PayPal account has not been linked or that I need to re-link my PayPal account to my GCash account.
The problem with re-linking it is it duplicates the Pre-approved Payments Plan code recorded in your PayPal account for the same Globe GCash mobile number. You would have to log in to your PayPal again and delete the older Pre-approved Payments Plan code.
The other issue from which the same GCash technical problem would arise is if you are alternately using two or more Globe GCash numbers to access your GCash mobile app in Android or on an iPhone. When the cache on your phone has not been cleared or reset, the GCash mobile app would give you an error prompt about re-linking your account which should have only been the case for one Globe GCash number as users are only allowed to connect one PayPal account. Avoid having to alternate frequently between numbers.
If you aren’t aware of it yet, Android and iPhone do not roll out the update simultaneously. Android version of the GCash mobile app may release a more updated version earlier than on its Apple counterpart. I have observed this marked difference and it is the reason why I keep an Android and an iPhone and have the GCash mobile app installed on both. There was a time when my GCash account showed up as Unverified on the iPhone version while I was Verified on the Android. Of course, I had to break my own rule to stop alternating GCash numbers and had to do my GCash transactions on the Verified version. In fact, three days ago I experienced a coded error on my Android’s GCash after having successfully cashed in from PayPal to GCash. When I went to my iPhone’s GCash, I didn’t experience any errors at all.
Hope these few tips helped. Always remember you do not need to keep re-linking your account to PayPal as it could only be a temporary system glitch.
In case your GCash balance has already been deducted because of a system glitch, simply fill out this Dispute Form and e-mail it to email@example.com.
Update: January 7, 2018
For a few months I had been using my sister’s GCash account for PayPal to GCash cash-ins because of this relinking error. Last Wednesday, in the middle of doing the cash-in on the GCash mobile app on my Android using my sister’s GCash account, that dreaded “Please Try Relinking Your PayPal Account To Your GCash Wallet” error appeared. What I did was tell my sister to transfer back to me the remaining USD to my PayPal account from hers because I wanted to see if I could finally relink my own GCash account to PayPal using the GCash mobile app on my iPhone. The relink turned out to be successful and I was able to resume my PayPal to GCash cash-in.
Update: February 22, 2018
Yesterday I encountered the same error and was not able to do a PayPal to GCash cash-in. In order to get my funds, I requested my sister to exchange my PayPal USD into PHP with the help of a trusted currency exchanger. Today, I received a text notification from GCash that they are temporarily suspending the PayPal to GCash cash-in. We’ll have to be patient until this service resumes.
Update: February 26, 2018
GCash has sent out this update:
“Hi there! We’re pleased to inform you that the PayPal to GCash service has been restored. We appreciate your patience and understanding. Thank you.”
I recorded this video as I wanted to share with whoever comes across my page that there is no need to panic when your Globe LTE Pocket WiFi exhibits this behaviour. The simple fix is to replace the usb cable you use for charging it. If a new usb cable does not fix the problem, it’s advisable to have it looked at by a technician.
Although I praise GCash for preoccupying themselves with their customers’ security, I still couldn’t forget how traumatizing it was to experience PayPal to GCash cash-in delays thrice.
On June 8th, I received a follow-up e-mail from GCash regarding the transaction I made on June 7th.
I replied to the e-mail and informed them I have done withdrawals in small batches for more than three weeks already, pointing out to them that in case the initial $15 does not go through, I only have a measly $15 to dispute with PayPal for 6 days instead of a hefty $278.
I hope my reply put things into perspective for them.
I signed up for a PayMaya account almost two years ago. There was an Upgrade option right within the PayMaya mobile app and I got the reference number via SMS but had not been able to upgrade then because of the lack of authorized PayMaya centers. At the time I signed up there was no authorized PayMaya center in my hometown and as of this writing there still isn’t one in Cagayan de Oro.
Last year I became aware of the Facebook video call via the PayMaya Official Facebook page. I tried this option with an old account, which I had to bring back to life from deactivation, only to be later disappointed that my Facebook video call request was ignored. I replied to their message via Messenger about the time and date and a month had gone by without any reply from them. Okaayyyyy. They should take out the Cares in PayMaya Cares or whatever. When I had the chance to stop by in Manila for 4 weeks, I found my chance and took care of this PayMaya upgrade business the first few days after my arrival in Manila.
If you browse through the PayMaya website, there’s a link for authorized Bayad Centers that will do the upgrade. Upgrade is free, by the way. I am staying in Las Piñas and this was favourable because there are few Bayad Centers close by. I chose the closest, Puregold Las Piñas.
I wasn’t very familiar with Las Piñas (I only lived in Parañaque a few years in the past but rarely ventured further down the South) and although I easily spotted Puregold Las Piñas, my journey didn’t go as smoothly as I would have liked because of a tiny oversight – I had to be in possession of a filled-up Bayad Center application form. If I had taken the Smart Jump Center route, which was SM Megamall, perhaps I would not be needing the Bayad Center form anymore. I was informed by the Bayad Center attendant in Puregold Las Piñas that I would need to print the Bayad Center upgrade application form and fill it up with the same information I entered in my PayMaya upgrade application online.
It took me 30 minutes of scouting the area outside of Puregold to find an internet cafe which offer printing services. When I went back to submit the form, again, I realised I had overlooked something when the attendant called me about the form I submitted. I did make sure, however, that I don’t get out of the premises without receiving any text message or a call from Bayad Center. The passport number I had entered on the form did not match what I entered on my PayMaya upgrade application. The passport number I submitted years ago expires this month and I have had a new passport since November 2016. My mistake was assuming that I could replace the info because of a mere expiration issue. I was wrong. Expired or not, the same ID indicated during the time one signed up must also be written on the Bayad Center form.
Once I provided the old passport number, I received a text notification within minutes from PayMaya that my account has already been upgraded to PayMaya Plus.
It was such a relief to be able to see on my PayMaya mobile app that I could send money to my other PayMaya card and/or SmartMoney accounts and even to other KYC’ed GCash accounts as well, which I currently have.
I did the PayMaya to GCash transfer to test. The transfer came through instantly!