Posted in Android, Food Delivery, Lifestyle, Mobile App, Telco, Travel

Best Mobile Apps in Vietnam For Expats and Tourists

My first travel experience in Vietnam was not a very pleasant one and looking back, I knew I had to write about this guide to the best mobile apps to use in Vietnam for tourists and travelers. These are the best mobile apps to use in Vietnam whichever city you may be in:

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GRAB – I will primarily start with the transport service mobile app Grab because of that not so pleasant incident when I first arrived in Ho Chi Minh via the land border. When you don’t know the language of the place you’re going into in Southeast Asia, Grab can be trusted to give you the correct fares and take you safely to your booked accommodation. It’s not uncommon for unsuspecting Ho Chi Minh tourists to report being charged ridiculous exorbitant fares by unregistered taxi drivers. If you came from a neighbouring country like Thailand, Laos or Cambodia and you already have a Grab account, you can still use your Grab mobile app to book a ride to get to your hotel. If you’re coming to Vietnam via the land border, you’ll be glad to know some buses offer free WiFi and this will allow you to book a Grab ride long before the bus leaves the drop-off spot. If you’re coming in via an international flight, the airports offer free WiFi too.

I personally have taken more Grab Bike rides than the Grab Car/Taxi ones because I prefer to look around and explore.

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GOOGLE TRANSLATE – There aren’t a lot of Vietnamese on the street you can ask clear directions or recommendations about so you need Google Translate mobile app for communicating with them.

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Google Translate mobile app does not always get it right but it can get across the general idea of what you’re trying to inquire.

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MY VIETTEL/MY MOBIFONE – If you intend to stay longer than a week, you might want to get serious about buying a local SIM card. You can see Viettel and Mobifone SIM cards being sold in airports and some currency exchangers even sell them. Once you have bought a SIM card, you can download the corresponding mobile app. I had a brief experience with using Mobifone last year so I cannot write about it. I’ve used Viettel the longest. You can top up at Circle K or Vinamart convenience stores or any stores with the sign boards Viettel or Mobifone.

A local SIM card is very useful for answering your Grab driver’s calls. Even if I don’t understand the driver, I would ask for help from a guard or valet nearby to assist me by letting them talk to the driver on my behalf. No need to be shy. It’s also useful for food delivery.

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NOW.VN/FOODY – NOW.VN or Foody is a food delivery service with many merchants to use from ranging from lunch, drinks, desserts, or fast food. There are a lot of healthy choices and some stores offer discounts. My only problem with NOW.VN is the debit card limitation – it won’t accept my home country-issued Visa and MasterCard debit cards. I’ve tried only to be greeted with a card declined confirmation.

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I could only pay in cash for my orders. However, you will be granted 1,000 VND credits to your Foody account after a completed delivery.

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VIETNAMMM – Vietnammm is also a food delivery service although it’s not as varied as Foody, its best feature is the availability of PayPal as a payment option. I did compare the menu of one restaurant which is also listed on Foody and the latter has one item more. You can filter your searches via payment options as well.

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CGV CINEMAS – There are more CGV Cinemas here in Hanoi and I’ve used it to check schedules. Pre-booking cinema tickets is not ideal for those holding a non-local debit card. Again, this has something to do with the same debit card limitation I mentioned with the Foody mobile app. I could only really browse for schedules on the day I’m watching the movie as their schedules often vary. By downloading the app and signing up for an account, you are eligible to earn rewards points for money spent as long as you present the CGV Cinemas mobile app to the ticket counter for QR scanning.

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LOTTE CINEMA VIETNAM – There are more Lotte Cinema branches in Ho Chi Minh than there are in Hanoi. It’s a shame there is no IMAX theatre here, though.

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SPEED LOTTE – I only knew about Speed Lotte mobile app because one store clerk approached me about it and had me sign up while I was browsing tissue boxes at Lotte Mart. Speed Lotte allows you to pick items on their grocery menu and Lotte Mart will have it delivered to your doorstep.

Posted in Finance, Mobile App, Telco, Tutorials

How To Use PayMaya Abroad

PayMaya offers a virtual card by simply registering via their PayMaya mobile app. If you want a GCash debit card alternative, you can definitely use PayMaya abroad and withdraw your funds using a physical PayMaya card.

Since the premise of PayMaya is principally for the purposes of a virtual card, no physical card is provided for the virtual card number you enrolled to by default on the PayMaya mobile app. It is important to note that you can have 2 or more PayMaya physical cards which you can order on the PayMaya website online or in PayMaya booths in malls. Once you have the PayMaya physical cards on hand, you can proceed to link them to your PayMaya virtual card. The mobile app is pretty straightforward when it comes to linking the physical cards. Once your physical cards are confirmed linked, the balance is shared among your physical cards and the virtual card number.

But how do you use your PayMaya abroad? First, you need to ask yourself if you used your postpaid or a prepaid number as your PayMaya login credential. Although you can use your TM or Globe mobile number to initially register with PayMaya, the critical distinction to make is the postpaid or prepaid number.

With a prepaid number, all you need to make sure is top it up with PhP100 for international roaming. With a postpaid number, you will be charged a PhP500 or so per day which is not ideal when you are staying overseas for long.

Second, you need to make sure you have logged in to your PayMaya mobile app before traveling out of the country. Some time ago PayMaya added a security feature for its users via a verification code that can only be sent to your registered mobile number.

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If you registered with your postpaid number as your PayMaya login credential, it means you will need to keep your sim inserted to get the verification code.

The good news is you can still view your PayMaya funds but it will have to be on an ATM machine overseas and not on your smartphone’s screen. Using the PayMaya physical card, you can inquire about your balance by doing a balance inquiry.

 

 

Posted in Travel

How To Avoid Getting Offloaded By Immigration

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In all those times I had traveled out of the Philippines via NAIA, I know immigration interview questions can be tedious and long-winding. It would be easy for one to think that the immigration officers are just being thorough, but when you’re anxious you won’t make it to the boarding gate on time, you can’t help but think the odds are against you. I had never experienced getting offloaded by immigration. Almost, yes. In this regard, I would like to share my experience in handling immigration interview questions in NAIA.

Deferred I first got out of the country when I worked for a company in Malaysia in December 2007. I had all the relevant documents for my employment there so it wasn’t as challenging as the immigration interview I faced when I was at NAIA I bound for Darwin, Australia.

February 2012. My return trip is It was a long queue yet the immigration officer took her time with me. She asked me, “What is your purpose for this Australian trip?”, “Do you have a boyfriend there?”, “Do you have a sponsor?”, “How long are you staying there?”

I was there for more than 5 minutes. I answered all her questions truthfully yet she rose from her seat for a split second to consult with her supervisor perhaps but she quickly decided against it and told me, “Alam mo naman siguro anong gagawin mo ‘dun. Bahala ka na sa buhay mo, malaki ka na.” (I trust you know what you’re doing as an adult.) And with that biting humour, she stamped my passport and let me through.

Why did she not decide on getting me offloaded? Although she didn’t address it directly, I knew she had her doubts because of the original travel plan indicated when I applied for my Australian tourist visa back in October 2011. I got myself a booking certificate (not a confirmed ticket) from a travel agency for a tentative travel date, November 11-15, 2011. My final itinerary was February 2012 to March 2012. TIP: Be consistent with the supposed itinerary indicated in your tourist visa application. 

August 2008. It was an annual company trip to Taipei, Taiwan and I was still working for a company in Malaysia then. My palate didn’t really favour the Malaysian cuisine that much and I was emaciated. I also endured bad acne which contradicted the cleaner passport version of my face. It was so embarrassing being held up by Taiwanese immigration solely because I did not look anywhere near the person on my passport. I felt like I stole someone else’s identity even though I had an approved visa to show them. I think the only people in the world who ever knew about this experience were my co-workers as I did not feel comfortable talking about it even in jest to my friends. There recently has been news about a Filipina getting offloaded for the mere change in hair colour. I do not know if this news bit is related. TIP: It’s obvious. Don’t change your appearance too much if you can help it. 

May 2016. I was in NAIA 3 and Hong Kong bound for a short birthday trip. The immigration officer asked me, “What do you do for a living?” “Have you ever traveled outside the Philippines before this?” “Where would you be staying in Hong Kong?” “What was your job then in Malaysia?” “You traveled to Australia before. What did you do there?” “Did you have a sponsor for that Australian trip?” “Did you travel by yourself?” “Did you have a boyfriend there?” “Do you have a credit card?” “Can you show me your birth certificate?” It was longer than the immigration interview in February 2012 and he mostly addressed the Australian trip 4 years ago. TIP: It was at this point that I realised I had to have a clear folder with all my documents in it so all the immigration officer would do is browse through them and ask less questions. My clear folder contains the Booking.com accommodation, my return ticket, my Upwork’s certificate of earnings, a photocopy of my USD savings account’s passbook, and my birth certificate.

October 2017. Mactan International Airport in Cebu. This time I was Kuala Lumpur-bound but my return ticket (a faux one) was departing from Bangkok and arriving in Manila 2 weeks from date of departure in Cebu. I did have a clear folder with me with all my papers in it but the immigration officer wouldn’t have it. He took out a form and told me an immigration officer would interview me after I fill out the form. It was a form for a potential deferred departure and it was to be assessed by an immigration officer. I honestly was more worried about being late for boarding (even though I was an hour early) than for the prospect of being offloaded, which I cared little about because my gut told me not to worry.

The form was so-so. I remember writing down my permanent address in Cagayan de Oro, my purpose for traveling overseas for two weeks, my contact number, my email address, my employer’s address, etc. I sat down with an immigration officer and she asked me, “What are you going to do in Malaysia?” “What are you going to do in Bangkok?” “What is your job?” “You’re staying overseas for a total of 2 weeks. What are you going to do there?” “Why did you not book a return ticket for Cagayan de Oro?” It obviously wasn’t enough for her that I had a return ticket that states I would be landing in Manila. Manila is still Philippines, Ma’am. She then wrote some comments on the last page of the form. She cleared me for travel because what was in my clear book was proof enough that I could take care of myself financially overseas. TIP: Be consistent with your return ticket – if you go to Malaysia, your return ticket should show you would be departing from Malaysia before coming back to your home country.

This was a serious blunder I overlooked as I had always shown my consistent return ticket before. Even if you have financial documents to support your two-country destinations, the immigration officers will flag you for it even before they see your income on paper. In my previous travels, I would book a separate return ticket slated for 2 weeks from Philippine departure date. I would not use this return ticket that is why I call it a faux return ticket because I use up the destination country’s allowable period for a Philippine passport holder. What happens to the faux ticket? I file a reimbursement for the airport tax with the airline. At least with AirAsia this is possible, provided the faux ticket is for an international travel and not a domestic one. I’ve done it a few times and got refunded. My travels last year and the present year has been primarily in Indochina and AirAsia always has promo seats. For the purpose of sticking to the topic of how to avoid getting offloaded by immigration, this is the short of it as the long one is for another article.

April 2018. I departed Hanoi and arrived in Don Mueang International Airport in Bangkok. I pushed my trolley past through the NOTHING TO DECLARE gate and unloaded my luggage from the trolley for machine inspection. The Thai customs officer signaled me to halt and called his supervisor. The supervisor who knew English requested to open my luggage for inspection. The problem was that I wrapped my travel organizers with a plastic food wrap – yes, the kind that you use for food storage. Prior to traveling, I had washed my luggage inside and out and I wasn’t confident it was perfectly dry for my clothes to put in. In an obsessive-compulsive move I wrapped my travel organizers with a plastic food wrap that it was hard for the machine to see through the clothes that were actually in them. Of course, I realised too late that to the customs officers thick plastic food wrap smells like drug paraphernalia. This was a huge mistake. The germophobic part of me cringed at having to open my suitcase and finding out my use of plastic food wrap was justified because the bottom part of the suitcase was a little wet. Sigh. Yes, I was worried about the cleanliness part more than the fact that they could have wrongly detained me. TIP: Do not use plastic food wrap for maximizing the space in your suitcase. I found an alternative: wrap the travel organizer with another travel organizer. (Yes, I have OCD.)

 

 

 

 

Posted in Games, Mobile App, Tutorials

Cooking Dash Hack

There are a number of sites I found online which promise unlimited gold in Cooking Dash but will only lead to more spam mail. The Cooking Dash hacks these sites promote are designed to look legit but fail to deliver on their promise of giving you unlimited gold in your Cooking Dash account. The steps usually involve surveys and offers and other times they require you to download specific mobile apps. It would probably work if you’re using Cooking Dash on Android but the comments on the online sites offering unlimited gold in Cooking Dash have all the characteristics of spam.

I’ve never spent my gold bars for preparing Auto Chef recipes and I do not have the patience to wait for 2 days to complete a recipe. I only spend them on a season’s ingredients and cooking wares. There are a few ways that I can still hold on to my Cooking Dash gold bars for later.

MOVING DATE AND TIME FORWARD. This is an old familiar trick which a lot of Candy Crush players have used to extend their lives without having to wait for one’s Candy Crush lives to reset every 15-20 minutes. Its use in Cooking Dash is mainly on cooking VIP recipes. Doing it in Cooking Dash is not a quick process as it is in Candy Crush because of the various recipes and one might encounter a little hiccup especially when one thinks the recipes are already cooked only to find out that the recipes have not been completed once you switch back your phone’s date and time to the present.

Let’s start with Auto Chef which takes 1 day and 9 hours to prepare:

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Close the Cooking Dash mobile app. Go to Settings, make sure to turn off WiFi first before you enable Airplane Mode. Tap on General > Date & Time > Disable Set Automatically. Round off 1 day and 9 hours to 2 days, in this example, I moved June 14 to June 16.

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Open the Cooking Dash app again and claim the completed recipes:

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Once the slots are empty again, do not go back to Settings yet to reset the date & time to normal. Instead, prepare more VIP recipes.

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Close the Cooking Dash app again and go back to Settings > General > Date & Time to move date & time forward to 3 days. Open the Cooking Dash app, collect the prepared recipes and close the Cooking Dash app.

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Once you’re in Settings > Date & Time, enable Set Automatically first before disabling Airplane Mode. In my case I usually keep the WiFi off before I go back to Cooking Dash to play because the WiFi where I stay in can be sometimes unstable and it renders the completed recipes useless.
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PURCHASE A SECOND RECIPE SLOT FOR ADDITIONAL ACTIVE BOOST. This is a good alternative for when I don’t have enough gold to purchase the default Auto Chef for a particular season. A second slot usually costs 40 gold bars and 75 gold bars in some seasons. I find the additional active boost is really useful for getting 5 stars every episode. I noticed that even if I only completed 58% of the Shop’s purchase, I still was able to get 5 stars even up to Season 4 when the required goal points are higher.
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As for Auto Chef, there is usually the Deal Wheel or Premium Wheel. The more milestones I reach in Trial of Style, the more chances I get of spinning the Premium Wheel for accumulating Auto Chef tokens and other stuff.

PLAY SERIES FINALE SMARTLY. If you’ve played enough Series Finale in Cooking Dash, you will learn that the coins required go higher for succeeding levels. Some series require 3000 coins upward once you reach level 5, the last level. To play it smart, always aim for the lowest required number of coins on the first level.

As you can see in the video below the goal varies when you tap close and then tap next.

 

 

You can alternate between tapping close and next within the Series Finale window or tapping close on the entire series window and going back to the Series Finale window until you see the coin requirement you are comfortable working with.

 

 

SERVE VIPs DURING SUPER FLO ACTIVATIONS. KB commented on this post that waiting to serve VIPs for a brief period when Super Flo is activated in Trial of Style doubles your coins from 200. Case in point as shown in the following videos. In the first video, I missed the 400-point reward by a few seconds because I served a VIP right before the Super Flo activation.

 

The second video is when I got the Super Flo activation timing right.

 

ONLY PLAY SERIES FINALE ON ITS LAST HOUR. The earlier you play a venue’s series finale, the more likely you’re going to replay the whole thing all over again. I learned this the hard way a while ago when the Bavaria Fest series finale was unlocked and to my excitement, jumped in and completed it only to be dismayed a day after when I saw the Bavaria Fest series finale had reset. My stats were not saved and it’s as if I never played it at all. I did claim the premium prize wheel for it post-game but I still feel I wasted my time replaying it.

Posted in Internet, Technology, Tutorials

How I Fixed My Laptop’s Static Screen and Flickering Lines Problem

You’re working on a document or streaming a video on your laptop when flickering lines suddenly appear on the side of the screen until it rapidly takes up the whole space. The screen finally goes static and when you turn it off and turn it back on it exhibits the same problem. It’s a pain in the ass and it’s worse if you didn’t plan for any contingency, i.e., a spare laptop you can continue your work with.

 

 

I still keep my ASUS tablet PC with me in rare times like one of those I described. My Windows 8.1 tablet PC did not ever have that kind of problem but my Lenovo Ideapad 100S on Windows 10 did. When the flickering lines appeared and the entire screen immediately went static, I panicked because it was too soon to replace my 6-month-old Lenovo Ideapad.  I searched for troubleshooting solutions in Google and pored over few articles in the top results. Of course, it involved tinkering with my laptop in ways that only an expert technician can be trusted with. I had to find another way and before I could even waste my money and the technician’s time. Although the troubleshooting solutions I found online were sound ones, I also realised that my laptop’s flickering lines and static screen were clearly LCD-related –  the technician could have probably advised me to have the LCD screen replaced with a newer one or he could either render my Lenovo Ideapad 100S totally unusable from then on.

By some stroke of luck (which I do not really believe in), I was able to accidentally find a solution that removed the flickering lines and static screen problem of my laptop. I have to admit I did not know what I was thinking as I had not obviously followed the troubleshooting tips I found online. I just followed my gut and hoped that maybe it would work. I took out my HDMI cable and connected my laptop with it to an HDTV screen. It did not seem to appear as a solution at first because I still could not use my laptop. Upon turning it on I would still see the login screen was spotless, but only for a minute because the flickering lines would again materialise on the screen and take over like a virus. I did not disconnect the HDMI cable for hours unless it was to charge the laptop.

I tried connecting my Lenovo Ideapad 100S again to the HDTV screen using the HDMI cable the next day and the day after that. I think it took two or three days of connecting the laptop to the HDTV via the HDMI cable continuously when I finally saw that the flickering lines and static screen problem did not occur anymore. I believe I had to continuously do it for a week before I could use my laptop again without needing an HDMI cable. This solution confirms my hunch that the problem was screen-related and not some other bigger issue.

This is probably trivial but I bought my Lenovo Ideapad 100S online from Lazada. My cousin told me of a similar instance regarding his brother’s laptop which he also bought from an online store. He conjectured some laptops bought online may experience flickering lines and static screen at some point because of shipping circumstances. A part of me would concur as I had been traveling constantly (probably every two to three weeks) right before my laptop experienced that issue.

If you bought your laptop from an online store and it’s exhibiting the problems I described above, you can maybe try the simple solution I did first before taking it to the technician.

Posted in Business, Lifestyle, Tutorials

What You Need To Know Before Purchasing Supplements on iHerb | A Review

Prior to hearing about iHerb, I only ever searched for Burdock Root capsules on Amazon. Back in the Philippines, I had purchased from Amazon before using My Shopping Box as a forwarding service. Since I am in Vietnam as of the moment, I thought I could also shop on Amazon using a forwarding service that would ship to Vietnam. It was easy searching for forwarding services that supports Amazon and that ships from the USA to Vietnam but I found myself signing up from one forwarding service to another until another became 3 or 4 futile signups. Why? Because the forwarding services charge membership fees unlike My Shopping Box. I finally found the solution by simply entering “Burdock root capsules” on Google search. An ad for Burdock root capsules on iHerb is at the top of the results which I clicked right through.

It was a breeze signing up and I even had a $0.70 discount. I placed an order for 2 bottles of Burdock Root capsules on the day I signed up, June 7th, and I got the notification that my order would arrive in my Hanoi address via DHL on June 10th.

On June 10th, I was contacted by DHL via email that my shipment has arrived but that they would need more information regarding the contents.

1 – Here is the information you would need to supply DHL for customs clearance:

•       Description of goods (clear and specific: model, brand name, part number)
•       Origin of goods: Erlanger, USA
•       Material (Made Of): Vegetarian capsules
•       Equipment/Machine part (if applicable):
•       Use (applicable for equipment, chemicals): Supplements
•       Harmonized System (HS) code: 121190
•       100% New or Secondhand: 100% new
•       Company name, full address and registered VAT number for receipts printing: (not applicable for me)
Whatever product you order on iHerb, you may look for the harmonized system here.
2 – After determining that the Burdock root capsules I ordered was categorised under Health and Beauty supplements, I was informed about this:

According to Decree No.15/ND-CP, your shipment need provide import license from Ministry of Health:

  • The following import cases shall be exempted from state inspection on food safety;
  • Foods in certain quantity passed through immigration for personal consumption within the limit of duty free paid;
  • Foods in diplomatic bags, consular bags;
  • Transited food and re-exported foods;
  • Foods kept in bonded warehouses;
  • Foods served as samples or for testing or research purposes;
  • Foods served as samples for displaying at fairs and exhibitions.

However, with small quantity, please send me the photo of your passport and brand name of each item, and do the letter as attached, so that we can help you to submit to customs and wait for their approval.

In case customs officers still ask to provide import license, we will keep you updated.

3 – This is the template of the letter required:

To whom it may concern:

I am (Name).

Passport Number: xxxxxxx

Address: xxxxxxxx

I have a shipment sent by DHL Express AWB xxxxxxxxxx  from iHerb US which contains:

  1. Nature’s Way Burdock Root Vegetarian Capsules (supplement) ; Nature’s Way, Burdock Root capsules, 2 plastic bottles, $13.38

They are totally for my personal use, not for sale.

I confirm that all above information is truly right and I commit to pay all taxes arising from this shipment.

I look forward to receiving your help to release my shipment soon.

Thanks.

(Name)

4 – I replied with a passport of my photo and that template letter and the next day, June 12th, my Burdock Root capsules were delivered without any additional charges.

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Posted in Finance

Recommended ATM Machines in Vietnam for Higher Withdrawal Limits

Having traveled to a few countries in Asia for the past year, I feel this information is share-worthy for potential tourists coming in to Vietnam. I have a GCash MasterCard from the Philippines and it is the principal card I use for ATM withdrawals and grocery purchases. However, I would run into a problem sometimes because not all ATMs accept my card even though the ATM machine clearly has MasterCard sticker on it. I’ve compiled this short information as a result of my own trial-and-error experience with most ATM machines.

Just like Indonesia, Vietnam’s currency employs many zeros and mindfulness is a useful asset when handling money here in Vietnam. In Thailand, I do not usually pay attention to the withdrawal limits in banks as I do not reach more than 7,000 Baht transaction/week.

Once you arrive at any airport in Vietnam, I recommend you look first for the SeA Bank ATM because it has the highest withdrawal limit of 5,000,000 Vietnamese dong per transaction.

Should you encounter a problem with the card not being accepted by SeA Bank, you can move on to either Sacom Bank, Vietcom Bank and Maritime Bank as these three’s withdrawal limit is 3,000,000 Vietnamese dong per transaction.

If you see a Techcom Bank ATM, just know that you can only withdraw 2,000,000 Vietnamese dong per transaction. Each transaction will incur a fee of 66,000 Vietnamese dong.

Sometimes you might get unlucky with other ATM machines. In my case, PVCom Bank, OCB Bank and Exim Bank, unfortunately, would not accept my GCash MasterCard.

Posted in Finance, Mobile App

GCash Non-Dispense Dispute

As you all know I have been writing about the technical issues I have had with GCash and all of them have been resolved. In this article I am going to write about the GCash non-dispense issue I had with an ATM machine outside the Philippines.

As I have written in a previous article, withdrawing cash in ATM machines overseas can be tricky as some cards may not be accepted in all banks and you run the risk of trial and error as to which bank’s ATM machine would accept your card. Even if the ATM machine lists all the logo, it’s not an assurance that it would work. I have a GCash MasterCard and even though the bank in Hanoi I tried transacting with listed MasterCard on the ATM machine, I still encountered an error and the card ejected my card along with the transaction slip bearing the words “Issuer or Switch Inoperative”.

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No cash came out, of course, so imagine my confusion when I tried withdrawing funds in another bank’s ATM machine and saw the error message on the screen that my funds were insufficient for the transaction. I did not bring my Android phone at the time which has my Globe sim inserted in it so I did not see the text message from GCash that the non-dispense transaction at Shinhan ATM machine got my GCash balance deducted.

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I sent an e-mail to GCash about it and the customer service rep replied that it would take 7-14 business days for my funds to be reverted. My mistake was WAITING and doing nothing for the 7-14 days period. When I tried to follow up with them beyond the 14 business days period, I was told by the agent that she forgot to attach the Dispute Form for me to fill up. The reversal dragged on longer than expected because even when the second 14 business days period right after I submitted the Dispute Form, it took something like a week or so for me to see the funds back in my account and not without badgering GCash on Messenger, Twitter and via e-mail. Not to mention all my follow-up attempts were futile because their reps would not respond to me on time. Two weeks after I got my funds back was the only time when the replies from their customer service agents came in.

I know I have stressed this before in other GCash articles, but I am going to emphasize this issue one more time – please have a Dispute Form downloaded on your laptop or desktop computer to fill up easily in case you encounter any technical issues with GCash services, especially those that involve money reversal. You can download the Dispute Form here.