Posted in Lifestyle, Mobile App, Telco, Tutorials

Don’t Apply For A GCash MasterCard Until You Have Read This

Globe currently offers GCash American Express virtual card and GCash MasterCard to its customers and having taken advantage of both, I would give this fair warning to anyone to not apply for a GCash MasterCard if you already have an existing GCash American Express.

Back in July I registered for GCash American Express virtual debit card because it allows Philippine residents to purchase via e-commerce sites that ship within the US such as  Amazon and eBay. In partnership with My Shopping Box, the items you ordered via Amazon, for example, would then be sent to your Philippine address.

By November I received a text notification from SmartMoney that they would discontinue SmartMoney MasterCard renewals by January 1, 2017 and that SmartMoney customers can still avail of its services until January 30, 2017 only. My SmartMoney card expires on June 2017 so this is an unfortunate news because I mainly use it for Skrill instant mobile wallet withdrawals. This prompted me to apply for a GCash MasterCard.

The day I applied for a GCash MasterCard, I was at the Globe store to do a GCash cash-out for my GCash American Express mobile wallet. (SmartMoney was down at the time and so was GCash to RCBC MyWallet functionality.) The agent told me I could not register a new GCash account with the same number I used for the American Express. He had to purchase a new Globe sim for me so I can successfully register to a GCash MasterCard. That’s when a string of technical problems started for me.

As required, I had to get KYC’ed again for the GCash MasterCard. (I did my KYC for GCash American Express at the same store back in July and it was hassle-free.) The agent referred me to another Globe store to do the KYC; he said it would take longer if done in their branch (which didn’t make sense at all).

When I went to the Globe store he recommended, the agent told me what she would do was consolidate the information I previously had in my GCash American Express with the current one in my GCash MasterCard. There wasn’t really much difference in the details I entered except perhaps for the employee info; I submitted the same ID (passport).

The day after I got successfully KYC’ed for the GCash MasterCard, I could no longer access my GCash American Express via the GCash mobile app. I could not even top up the Globe number associated with it. It was like my GCash American Express never existed at all.

I had to go back and consult the same agent regarding the issue and she said there wasn’t anything she could do about it. She informed me the Globe number associated with my GCash American Express suddenly shows up as blacklisted in their system, which got her confused as well because she was aware that any Globe customer can have multiple GCash accounts under one name.

It was then that I noticed another problem with my GCash MasterCard. Even though it was activated and KYC’ed, I could no longer do the prepaid load to GCash cash-in with it. After going back and forth with GCash email support about it, the problem was solved. But I had to press them further to fix the issue regarding the GCash American Express.

It’s not the first time this happened as apparent in a Globe Community thread about blacklisted GCash numbers.

To avoid the headache I and others went through with GCash MasterCard and GCash American Express accounts, please pick only one card to register for.

 

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Posted in Business, Technology, Tutorials

Using GCash Amex and My Shopping Box For An Amazon Purchase

I bought a keyboard protector on Amazon using GCash Amex a few weeks ago and it was a breeze. Most Amazon purchases cannot go through if you don’t have a US address but because of GCash Amex, Philippine residents can now conveniently shop in Amazon.

It’s all really elementary but I would like to specify one issue when shopping and checking out on Amazon – it’s very important to mind the BILLING ADDRESS and the SHIPPING ADDRESS when you’re registering your GCash Amex on your Amazon profile. Don’t assume your billing address in GCash Amex to be similar to the shipping address indicated in your My Shopping Box account. If you got the process correct, you won’t have to scratch your head wondering why you got an e-mail notification from Amazon with the heading “Your payment has been declined.”

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GCash Amex Billing Address

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My Shopping Box Shipping Address

In short, you look for the BILLING ADDRESS in your GCASH AMEX account details and the SHIPPING ADDRESS in your MY SHOPPING BOX account.

Soon after your purchase you will then receive an e-mail from My Shopping Box that the item you purchased on Amazon has arrived at your US address/My Shopping Box shipping address. Authorizing the package for shipment entails that you pay for the required shipping fee from the US address to your Philippine address. I used my GCash Amex for this process, too, and here is the video for it: