Posted in Android, Mobile App, Telco

GCash Mobile App Errors

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On Tuesday night my App Store prompted me for the latest GCash mobile app update, Version 5.11.1. When I opened the app the next day, I was greeted with several errors. I shouldn’t really be surprised as GCash mobile app update tend to bring a slew of bugs with it especially in connection with account verification issues.

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Even when it clearly says my account is fully verified, the app still prompts me to verify when I tapped on PayPal to attempt a cash-in.

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Thinking that tapping through the verification process would quickly take me to the cash-in page, I waited and waited and waited. I logged in and logged out of the app but I would still see the same message to wait 30 minutes.

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An hour passed and I wondered if the Android version had the same update. I opened the GCash mobile app on my Android phone and luckily for me I was able to proceed with my PayPal to GCash cash-in.

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Five or six hours later, I decided to check on my GCash app on my iPhone and I didn’t encounter the verification prompt anymore.

The lesson here is to make sure to open your GCash mobile app right after you finish the update. Or better yet keep an Android phone just in case.

 

 

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Posted in Finance, Mobile App, Telco, Tutorials

RCBC MyWallet to GCash Cash-in

Earlier today I got an alert on my iPhone to update my GCash mobile app and that the new update not only includes the RCBC-GCash and BPI-GCash cash-ins but also a list of their over-the-counter partners right within the GCash mobile app.

For a few months registering GCash within the RCBC Online Banking platform had been disabled. It’s a good thing they have brought the feature back. If you access your Globe sim menu and select GCash > Registration by dialing *119#, you will see the option to register your BPI and RCBC accounts. For a refresher, here’s the video for the registration for RCBC:

 

Update: June 11, 2018

Even though the RCBC to GCash option is available in the GCash mobile app, most of us encounter errors in attempting the feature. It probably works for RCBC accounts which are connected to a savings account but with the RCBC MyWallet Visa debit card (one can apply for this card at any RCBC branches without necessarily having a savings account at RCBC), it seems it’s been disabled again and it’s unclear when the RCBC to GCash cash-in service will resume. I would like to also emphasize that even though there is an option in the GCash mobile app to add your MasterCard or Visa Debit Card for cash-in, adding your RCBC MyWallet Visa Debit card is not allowed and you will only get a text notification that the attempt to add the card is unsuccessful.

There is an alternative, which I have tried for myself yesterday, but it would require you to have a Skrill account.

Requirements:

  • You must have a verified Skrill account.
  • Your GCash account must already be linked to your verified Skrill account. You can add your GCash mobile number under the Mobile Wallets tab.
  • Your RCBC MyWallet, which is a Visa debit card, must be also added to your Skrill account. You can do this by clicking on the tab Cards and Bank Accounts. Even if you do not verify this particular Visa debit card, you can still send money directly via Skrill but there would be a limit.
  • I would suggest you do the RCBC MyWallet to GCash cash-in on the web and not on the Skrill mobile app for the reason that “Philippines” does not appear on the drop down menu on the mobile app.  Skrill needs to update their mobile app for bugs.

Here are the steps to transfer or send your RCBC MyWallet funds to your GCash account:

1 – Under Account Overview and just right under Available balance, there are two buttons for Send Money. Click on Send Direct.

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2 – Since this pertains to RCBC MyWallet, select Credit/debit card.

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3 – Select the RCBC MyWallet Visa debit card to be debited from.

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4 – Review the details.

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5 – Wait for the confirmation.

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Posted in Finance, Mobile App, Telco

PayPal to GCash Technical Difficulties

It has been two weeks since I could not use the PayPal to GCash cash-in within the GCash mobile app itself. I’ve experienced delayed cash-ins before and I am glad Globe owned up to the never-ending technical difficulties their system seems to be having to prevent amassing discontented customers.

At first I thought the error was caused by the lack of update for the Android version only.

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I kept encountering that error message even though my PayPal account was already linked to GCash in the past. I tried unlinking it via PayPal and then relinking it within the GCash smartphone app but the same problem persisted.

It was somewhat deceiving when I tried inserting my Globe GCash sim into my iPhone and could click on the PayPal to GCash cash-in option in the iOS version. However, when I entered the amount and clicked Next, that was when the error message appeared.

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Relinking was futile, of course, as both Android and iOS versions have given me the same error message. PayPal and GCash Care clarified the issue.

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Yesterday, I received a text notification that PayPal to GCash cash-in is now functional.

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In case your GCash balance has already been deducted because of a system glitch, simply fill out this Dispute Form and e-mail it to gcashinquiries@globe.com.ph.