On Tuesday night my App Store prompted me for the latest GCash mobile app update, Version 5.11.1. When I opened the app the next day, I was greeted with several errors. I shouldn’t really be surprised as GCash mobile app update tend to bring a slew of bugs with it especially in connection with account verification issues.
Even when it clearly says my account is fully verified, the app still prompts me to verify when I tapped on PayPal to attempt a cash-in.
Thinking that tapping through the verification process would quickly take me to the cash-in page, I waited and waited and waited. I logged in and logged out of the app but I would still see the same message to wait 30 minutes.
An hour passed and I wondered if the Android version had the same update. I opened the GCash mobile app on my Android phone and luckily for me I was able to proceed with my PayPal to GCash cash-in.
Five or six hours later, I decided to check on my GCash app on my iPhone and I didn’t encounter the verification prompt anymore.
The lesson here is to make sure to open your GCash mobile app right after you finish the update. Or better yet keep an Android phone just in case.
There has been a technical problem with GCash mobile app lately and it affects both the Android and Apple versions. Two weeks ago when using my GCash app to withdraw funds from PayPal to GCash, the mobile app would prompt me that my PayPal account has not been linked or that I need to re-link my PayPal account to my GCash account.
The problem with re-linking it is it duplicates the Pre-approved Payments Plan code recorded in your PayPal account for the same Globe GCash mobile number. You would have to log in to your PayPal again and delete the older Pre-approved Payments Plan code.
The other issue from which the same GCash technical problem would arise is if you are alternately using two or more Globe GCash numbers to access your GCash mobile app in Android or on an iPhone. When the cache on your phone has not been cleared or reset, the GCash mobile app would give you an error prompt about re-linking your account which should have only been the case for one Globe GCash number as users are only allowed to connect one PayPal account. Avoid having to alternate frequently between numbers.
If you aren’t aware of it yet, Android and iPhone do not roll out the update simultaneously. Android version of the GCash mobile app may release a more updated version earlier than on its Apple counterpart. I have observed this marked difference and it is the reason why I keep an Android and an iPhone and have the GCash mobile app installed on both. There was a time when my GCash account showed up as Unverified on the iPhone version while I was Verified on the Android. Of course, I had to break my own rule to stop alternating GCash numbers and had to do my GCash transactions on the Verified version. In fact, three days ago I experienced a coded error on my Android’s GCash after having successfully cashed in from PayPal to GCash. When I went to my iPhone’s GCash, I didn’t experience any errors at all.
Hope these few tips helped. Always remember you do not need to keep re-linking your account to PayPal as it could only be a temporary system glitch.
In case your GCash balance has already been deducted because of a system glitch, simply fill out this Dispute Form and e-mail it to firstname.lastname@example.org.
Update: January 7, 2018
For a few months I had been using my sister’s GCash account for PayPal to GCash cash-ins because of this relinking error. Last Wednesday, in the middle of doing the cash-in on the GCash mobile app on my Android using my sister’s GCash account, that dreaded “Please Try Relinking Your PayPal Account To Your GCash Wallet” error appeared. What I did was tell my sister to transfer back to me the remaining USD to my PayPal account from hers because I wanted to see if I could finally relink my own GCash account to PayPal using the GCash mobile app on my iPhone. The relink turned out to be successful and I was able to resume my PayPal to GCash cash-in.
Update: February 22, 2018
Yesterday I encountered the same error and was not able to do a PayPal to GCash cash-in. In order to get my funds, I requested my sister to exchange my PayPal USD into PHP with the help of a trusted currency exchanger. Today, I received a text notification from GCash that they are temporarily suspending the PayPal to GCash cash-in. We’ll have to be patient until this service resumes.
Update: February 26, 2018
GCash has sent out this update:
“Hi there! We’re pleased to inform you that the PayPal to GCash service has been restored. We appreciate your patience and understanding. Thank you.”
Update: May 9, 2018
I encountered this dreadful error again but thankfully the GCash mobile app worked just fine after the re-linking. I was able to proceed with my cash-in right after. Here are my screenshots for this day:
Update: June 13, 2018
For two weeks now I have seen the error message “Sorry, we are unable to proceed with your cash-in request” when I try to do a PayPal to GCash cash-in. The good news is you can still proceed with a successful cash-in by clicking on Retry. Again, ALWAYS WITHDRAW IN INCREMENTS OF $25-$29. Doing cash-ins in alternate amounts between $25 and $29 is safer and I had lesser problems with delayed cash-ins.