Posted in Mobile App, Travel

Grab Pay By Moca

I get it that progress and change go together. Unfortunately, it was not a seamless transition from Grab Pay credits to Moca Wallet by Grab Vietnam.

My last week in Ho Chi Minh was beset by trivialities such as seeing my Grab Pay credits get replaced by a Moca Wallet activation and debating whether or not I should exchange my Vietnamese dong into Thailand baht within HCM. Things have a way of working out to your favor by the time you’re done stressing over it but the Grab Pay by Moca problem still confounds me so I hope this helps anyone who’s encountered the same problem I did.

So, where did my Grab Pay credits go? When I tapped on Activate for Moca wallet, I had this inkling it would involve locally issued ATM cards. I knew this from attempting to register to a number of Vietnamese mobile apps which usually exclude international cards from being linked to the mobile app account. Moca Wallet was no different.

I could still pay rides using my GCash MasterCard or GCash AmEx by changing the payment method before confirming a Grab ride booking. I tried it with a few discounted rides (ones which charged me 0 VND) until I booked a Grab Bike ride with a promo code which required 2,000 VND to pay, which is like Php5 or PhP6. It was strange that my GCash MasterCard could not successfully deduct Php5 since I’ve used it before to top up Grab Pay credits in Vietnam and have used it in Thailand for paying Grab rides. I had PhP1, 750 in my GCash balance.

 

I thought it was a MasterCard-related issue or a GCash faux pas. I tried it with GCash AmEx and with a Visa card issued by another bank and I still would get the Unsuccessful error message.

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Like other Grabbers in Vietnam, I was left with no choice but to continue with cash when I took a Grab ride to the international airport.

But, lo and behold, shortly upon arriving Don Mueang International Airport in Thailand, I got the long-awaited “Success” message. Of course, I inserted my AIS sim back in the plane and once I disabled Airplane Mode I updated my Grab profile’s country and sim number.

The app prompted me the 2,000 VND outstanding balance before I could book a ride. I re-entered my AmEx number as I intended to use it for pay with the airport to hotel fare with the same card. It didn’t even take me many attempts to be able to see the “Success” message. I received a text notification of the amount deducted.

Grab Support reached out to me again to follow up my concern. I replied that the problem was solved once I was in another territory and pointed out that the REAL problem was Grab Vietnam’s forceful Moca wallet activation.

 

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Posted in Finance, Mobile App, Telco

Skrill To GCash Withdrawal Problem

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For a few years that I’ve been a Skrill member, I have also experienced Skrill to GCash withdrawal problem before and I’m surprised the Globe number 0956 prefix problem is still a huge topic in some forums. Some forum posters have pointed out one needs to enroll a Globe number with a lower prefix into GCash and add it to one’s Skrill mobile wallet.

I am bringing this topic to light again because my cousin recently encountered a Skrill to GCash withdrawal problem specifically with the error “Recipient number can not be found, please review and try again.” He has a freshly verified GCash account so what could have been the problem? His Globe number has a 0906 prefix so this somehow botches the lower prefix theory.

In 2015 I had bought a Globe LTE pocket WiFi at 50% discount and the following year I decided to use the SIM card included in it as my GCash AmEx number. Not long after I decided to apply for a GCash MasterCard because I wanted to have a GCash physical card with me. Right off the bat I already noticed a problem with the new SIM card the agent suggested I enroll for the GCash MasterCard –  the text notification for the GCash registration did not arrive instantaneously and he had to pry open another SIM card packet before he got a successful registration.

I was able to add both of my GCash numbers – the AmEx and MasterCard ones – to my Skrill mobile wallet. It tricked me to think both numbers would be working fine for Skrill to GCash withdrawal. I was already using the GCash AmEx number to withdraw on Skrill and never had a problem with it. Adding the GCash MasterCard proved pointless thereafter when I would get an error message with every withdrawal attempts. Luckily with my 0995 GCash AmEx number already on file, I could (and still can) successfully withdraw from Skrill to GCash instantly and I would then transfer the GCash AmEx funds to my 0956 GCash MasterCard.

For my cousin, this solves his Skrill to GCash withdrawal problem for the meantime, which means he would have to do the Skrill to Skrill transfer and I would have to withdraw to my GCash Amex, forward it to my GCash MasterCard and lastly to his GCash account. Good thing the whole process is instant.

I don’t think we simply have a lower or higher prefix number problem here for Skrill. As has been known with Globe’s practice of recycling inactive numbers, you can bet it’s possible the root of the Skrill to GCash withdrawal problem error “recipient number cannot be found” is that some GCash numbers, regardless of prefixes, were once nulled or deactivated and along the way some quality control went awry.

 

 

Posted in Finance, Mobile App, Telco

0956 Globe Prefix – Not An Existing Globe Number

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I have been experiencing the unrecognised 0956 Globe number error message since I purchased the sim late last year. At one point the error revolves around not being able to receive GCash funds when transferring from my GCash AmEx number. The app would prompt something like the number is not an existing Globe number. I bought the Globe 0956 number from a GCash MasterCard kiosk in a Globe Center.

In the Globe Rewards mobile app, I cannot add my Globe 0956 number because, again, the system says I must enter an existing Globe number. Nonetheless, I could send text messages with it, make calls and receive calls with it. To redeem my Globe Rewards points, I would need to dial *143# instead of using the Globe Rewards mobile app.

When Skrill was still partners with Upwork for the latter’s withdrawal options, I would withdraw my Upwork funds to Skrill and within the Skrill mobile app I would withdraw it to my mobile wallet. Mobile wallet withdrawal was instant. Here is a sample video of an error message I would get when choosing my Globe 0956 number under Mobile Wallet to withdraw my Skrill funds to. You can see in the video I had to use my Globe 0995 number, which is my GCash AmEx number, to successfully do a Skrill mobile wallet withdrawal. From the GCash mobile app, I am now able to transfer funds from my GCash AmEx 0995 number to my GCash MasterCard 0956 number.

 

Another problem a 0956 Globe prefix number poses is the lengthy refund period. With my GCash AmEx 0995 number, I would get refunds in a shorter period of time and there was no need for me to send a Dispute Form to GCash’s customer support. If you have a GCash number with a Globe prefix that’s experiencing the problems I described in this article, you should always make sure you file a dispute for any pending refunds or chargebacks you are expecting as soon as possible. Better late than never.