Posted in Internet, Technology, Telco

Globe LTE Pocket WiFi Fix

 

I recorded this video as I wanted to share with whoever comes across my page that there is no need to panic when your Globe LTE Pocket WiFi exhibits this behaviour. The simple fix is to replace the usb cable you use for charging it. If a new usb cable does not fix the problem, it’s advisable to have it looked at by a technician.

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Posted in Finance, Mobile App, Telco

PayPal to GCash Technical Difficulties

It has been two weeks since I could not use the PayPal to GCash cash-in within the GCash mobile app itself. I’ve experienced delayed cash-ins before and I am glad Globe owned up to the never-ending technical difficulties their system seems to be having to prevent amassing discontented customers.

At first I thought the error was caused by the lack of update for the Android version only.

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I kept encountering that error message even though my PayPal account was already linked to GCash in the past. I tried unlinking it via PayPal and then relinking it within the GCash smartphone app but the same problem persisted.

It was somewhat deceiving when I tried inserting my Globe GCash sim into my iPhone and could click on the PayPal to GCash cash-in option in the iOS version. However, when I entered the amount and clicked Next, that was when the error message appeared.

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Relinking was futile, of course, as both Android and iOS versions have given me the same error message. PayPal and GCash Care clarified the issue.

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Yesterday, I received a text notification that PayPal to GCash cash-in is now functional.

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In case your GCash balance has already been deducted because of a system glitch, simply fill out this Dispute Form and e-mail it to gcashinquiries@globe.com.ph.

Posted in Lifestyle, Mobile App, Telco, Tutorials

Don’t Apply For A GCash MasterCard Until You Have Read This

Globe currently offers GCash American Express virtual card and GCash MasterCard to its customers and having taken advantage of both, I would give this fair warning to anyone to not apply for a GCash MasterCard if you already have an existing GCash American Express.

Back in July I registered for GCash American Express virtual debit card because it allows Philippine residents to purchase via e-commerce sites that ship within the US such as  Amazon and eBay. In partnership with My Shopping Box, the items you ordered via Amazon, for example, would then be sent to your Philippine address.

By November I received a text notification from SmartMoney that they would discontinue SmartMoney MasterCard renewals by January 1, 2017 and that SmartMoney customers can still avail of its services until January 30, 2017 only. My SmartMoney card expires on June 2017 so this is an unfortunate news because I mainly use it for Skrill instant mobile wallet withdrawals. This prompted me to apply for a GCash MasterCard.

The day I applied for a GCash MasterCard, I was at the Globe store to do a GCash cash-out for my GCash American Express mobile wallet. (SmartMoney was down at the time and so was GCash to RCBC MyWallet functionality.) The agent told me I could not register a new GCash account with the same number I used for the American Express. He had to purchase a new Globe sim for me so I can successfully register to a GCash MasterCard. That’s when a string of technical problems started for me.

As required, I had to get KYC’ed again for the GCash MasterCard. (I did my KYC for GCash American Express at the same store back in July and it was hassle-free.) The agent referred me to another Globe store to do the KYC; he said it would take longer if done in their branch (which didn’t make sense at all).

When I went to the Globe store he recommended, the agent told me what she would do was consolidate the information I previously had in my GCash American Express with the current one in my GCash MasterCard. There wasn’t really much difference in the details I entered except perhaps for the employee info; I submitted the same ID (passport).

The day after I got successfully KYC’ed for the GCash MasterCard, I could no longer access my GCash American Express via the GCash mobile app. I could not even top up the Globe number associated with it. It was like my GCash American Express never existed at all.

I had to go back and consult the same agent regarding the issue and she said there wasn’t anything she could do about it. She informed me the Globe number associated with my GCash American Express suddenly shows up as blacklisted in their system, which got her confused as well because she was aware that any Globe customer can have multiple GCash accounts under one name.

It was then that I noticed another problem with my GCash MasterCard. Even though it was activated and KYC’ed, I could no longer do the prepaid load to GCash cash-in with it. After going back and forth with GCash email support about it, the problem was solved. But I had to press them further to fix the issue regarding the GCash American Express.

It’s not the first time this happened as apparent in a Globe Community thread about blacklisted GCash numbers.

To avoid the headache I and others went through with GCash MasterCard and GCash American Express accounts, please pick only one card to register for.