Posted in Finance, Mobile App, Telco

PayPal to GCash Technical Difficulties

It has been two weeks since I could not use the PayPal to GCash cash-in within the GCash mobile app itself. I’ve experienced delayed cash-ins¬†before and I am glad Globe owned up to the never-ending technical difficulties their system seems to be having to prevent amassing discontented customers.

At first I thought the error was caused by the lack of update for the Android version only.

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I kept encountering that error message even though my PayPal account was already linked to GCash in the past. I tried unlinking it via PayPal and then relinking it within the GCash smartphone app but the same problem persisted.

It was somewhat deceiving when I tried inserting my Globe GCash sim into my iPhone and could click on the PayPal to GCash cash-in option in the iOS version. However, when I entered the amount and clicked Next, that was when the error message appeared.

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Relinking was futile, of course, as both Android and iOS versions have given me the same error message. PayPal and GCash Care clarified the issue.

Processed with MOLDIV

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Yesterday, I received a text notification that PayPal to GCash cash-in is now functional.

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In case your GCash balance has already been deducted because of a system glitch, simply fill out this Dispute Form and e-mail it to gcashinquiries@globe.com.ph.

Posted in Internet, Mobile App, Technology

Is It The Network? Or The Software? 

I’ve been experiencing major download hiccups when it comes to the app updates in the App Store. I originally thought this was an iOS bug but after I experimented changing to a different WiFi network or an LTE network, for that matter, I’m leaning more on the network as the cause.

 

As for the above example, the update status blinks from Update to Open in nanoseconds! Crazy! I took this screenshot while being connected to my home’s fibre internet connection. It does blaringly say 10 updates below despite the absent UPDATE status.

When I got out later that day, the LTE network was able to update my apps quickly and without hitch. Hmm, what gives?