Posted in Finance, Mobile App, Telco

PayPal to GCash Technical Difficulties

It has been two weeks since I could not use the PayPal to GCash cash-in within the GCash mobile app itself. I’ve experienced delayed cash-ins┬ábefore and I am glad Globe owned up to the never-ending technical difficulties their system seems to be having to prevent amassing discontented customers.

At first I thought the error was caused by the lack of update for the Android version only.

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I kept encountering that error message even though my PayPal account was already linked to GCash in the past. I tried unlinking it via PayPal and then relinking it within the GCash smartphone app but the same problem persisted.

It was somewhat deceiving when I tried inserting my Globe GCash sim into my iPhone and could click on the PayPal to GCash cash-in option in the iOS version. However, when I entered the amount and clicked Next, that was when the error message appeared.

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Relinking was futile, of course, as both Android and iOS versions have given me the same error message. PayPal and GCash Care clarified the issue.

Processed with MOLDIV

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Yesterday, I received a text notification that PayPal to GCash cash-in is now functional.

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In case your GCash balance has already been deducted because of a system glitch, simply fill out this Dispute Form and e-mail it to gcashinquiries@globe.com.ph.

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