Posted in Android, Mobile App, Telco

GCash Mobile App Errors

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On Tuesday night my App Store prompted me for the latest GCash mobile app update, Version 5.11.1. When I opened the app the next day, I was greeted with several errors. I shouldn’t really be surprised as GCash mobile app update tend to bring a slew of bugs with it especially in connection with account verification issues.

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Even when it clearly says my account is fully verified, the app still prompts me to verify when I tapped on PayPal to attempt a cash-in.

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Thinking that tapping through the verification process would quickly take me to the cash-in page, I waited and waited and waited. I logged in and logged out of the app but I would still see the same message to wait 30 minutes.

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An hour passed and I wondered if the Android version had the same update. I opened the GCash mobile app on my Android phone and luckily for me I was able to proceed with my PayPal to GCash cash-in.

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Five or six hours later, I decided to check on my GCash app on my iPhone and I didn’t encounter the verification prompt anymore.

The lesson here is to make sure to open your GCash mobile app right after you finish the update. Or better yet keep an Android phone just in case.

 

 

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Posted in Finance, Mobile App

Skrill Verification

I have been using Skrill for transferring funds to my Philippine mobile wallet and purchasing referrals in NeoBux. Over the years, more online businesses I have used have switched from PayPal to Skrill as it has proven to be a good alternative to PayPal. I still prefer to use it over Payoneer because of the lower fees.

My only complaint about it lately has been about the Skrill verification process. I have completed the ID verification last year and for a while was not badgered about other Skrill verification process I needed to complete until last month. It was about the address verification. I wanted to add some Skrill funds to my NeoBux account so I could purchase new referrals. There was a warning on my profile page that my account use would be limited because I have not done the address verification. My beef mainly concerns the account restriction – this should have also included NOT BEING ABLE TO DEPOSIT FUNDS into my own account using my card. It should not only cover the amount restriction and limitation to transfer Skrill funds or use Skrill funds for purchases.

After Skrill ACCEPTED my funds deposit to my own account using my own card (mind you, this was AUTOMATED – a lesson for other companies to disable this feature also unless verification has been completed), I proceeded to upload my postpaid bill document. It was rejected. Few years back, I submitted my postpaid bill document showing my address and my name and they actually deemed it as valid. Now, the same document was rejected as they said they will only accept telephone utility bills. For some unfortunate reason, my sister said she has not received the telephone paper statements in our address. The newly added funds were stuck there in my Skrill account.

Meanwhile, I would have to pester my family back home for water or electric bill statements to get rid of this annoyance.

Update: January 2, 2018

I requested my sister to take a photo of a utility bill which she sent to me via Viber. It would make sense to upload the said document via the Skrill mobile app as well. However, in the Skrill mobile app (at least in the iOS version as I have not tried downloading Skrill on Android yet) it does say USE DOCUMENT UPLOAD but that option is misleading because it only allows you to scan or take a photo of the said document, which means you must have the utility bill on hand. In other words, it is pointless to do the address or location verification via the Skrill mobile app.

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I had to do it via the web site on desktop as there is an option in the latter to upload the document. I had to open iCloud on the web and download the utility bill photo from there.

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Update: January 3, 2018

Just got word from Skrill that my location has been verified.