Posted in Mobile App, Travel

Grab Pay By Moca

I get it that progress and change go together. Unfortunately, it was not a seamless transition from Grab Pay credits to Moca Wallet by Grab Vietnam.

My last week in Ho Chi Minh was beset by trivialities such as seeing my Grab Pay credits get replaced by a Moca Wallet activation and debating whether or not I should exchange my Vietnamese dong into Thailand baht within HCM. Things have a way of working out to your favor by the time you’re done stressing over it but the Grab Pay by Moca problem still confounds me so I hope this helps anyone who’s encountered the same problem I did.

So, where did my Grab Pay credits go? When I tapped on Activate for Moca wallet, I had this inkling it would involve locally issued ATM cards. I knew this from attempting to register to a number of Vietnamese mobile apps which usually exclude international cards from being linked to the mobile app account. Moca Wallet was no different.

I could still pay rides using my GCash MasterCard or GCash AmEx by changing the payment method before confirming a Grab ride booking. I tried it with a few discounted rides (ones which charged me 0 VND) until I booked a Grab Bike ride with a promo code which required 2,000 VND to pay, which is like Php5 or PhP6. It was strange that my GCash MasterCard could not successfully deduct Php5 since I’ve used it before to top up Grab Pay credits in Vietnam and have used it in Thailand for paying Grab rides. I had PhP1, 750 in my GCash balance.

 

I thought it was a MasterCard-related issue or a GCash faux pas. I tried it with GCash AmEx and with a Visa card issued by another bank and I still would get the Unsuccessful error message.

Processed with MOLDIV

 

Like other Grabbers in Vietnam, I was left with no choice but to continue with cash when I took a Grab ride to the international airport.

But, lo and behold, shortly upon arriving Don Mueang International Airport in Thailand, I got the long-awaited “Success” message. Of course, I inserted my AIS sim back in the plane and once I disabled Airplane Mode I updated my Grab profile’s country and sim number.

The app prompted me the 2,000 VND outstanding balance before I could book a ride. I re-entered my AmEx number as I intended to use it for pay with the airport to hotel fare with the same card. It didn’t even take me many attempts to be able to see the “Success” message. I received a text notification of the amount deducted.

Grab Support reached out to me again to follow up my concern. I replied that the problem was solved once I was in another territory and pointed out that the REAL problem was Grab Vietnam’s forceful Moca wallet activation.

 

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Posted in Finance, Mobile App, Telco, Tutorials

RCBC MyWallet to GCash Cash-in

Earlier today I got an alert on my iPhone to update my GCash mobile app and that the new update not only includes the RCBC-GCash and BPI-GCash cash-ins but also a list of their over-the-counter partners right within the GCash mobile app.

For a few months registering GCash within the RCBC Online Banking platform had been disabled. It’s a good thing they have brought the feature back. If you access your Globe sim menu and select GCash > Registration by dialing *119#, you will see the option to register your BPI and RCBC accounts. For a refresher, here’s the video for the registration for RCBC:

 

Update: June 11, 2018

Even though the RCBC to GCash option is available in the GCash mobile app, most of us encounter errors in attempting the feature. It probably works for RCBC accounts which are connected to a savings account but with the RCBC MyWallet Visa debit card (one can apply for this card at any RCBC branches without necessarily having a savings account at RCBC), it seems it’s been disabled again and it’s unclear when the RCBC to GCash cash-in service will resume. I would like to also emphasize that even though there is an option in the GCash mobile app to add your MasterCard or Visa Debit Card for cash-in, adding your RCBC MyWallet Visa Debit card is not allowed and you will only get a text notification that the attempt to add the card is unsuccessful.

There is an alternative, which I have tried for myself yesterday, but it would require you to have a Skrill account.

Requirements:

  • You must have a verified Skrill account.
  • Your GCash account must already be linked to your verified Skrill account. You can add your GCash mobile number under the Mobile Wallets tab.
  • Your RCBC MyWallet, which is a Visa debit card, must be also added to your Skrill account. You can do this by clicking on the tab Cards and Bank Accounts. Even if you do not verify this particular Visa debit card, you can still send money directly via Skrill but there would be a limit.
  • I would suggest you do the RCBC MyWallet to GCash cash-in on the web and not on the Skrill mobile app for the reason that “Philippines” does not appear on the drop down menu on the mobile app.  Skrill needs to update their mobile app for bugs.

Here are the steps to transfer or send your RCBC MyWallet funds to your GCash account:

1 – Under Account Overview and just right under Available balance, there are two buttons for Send Money. Click on Send Direct.

deposit

2 – Since this pertains to RCBC MyWallet, select Credit/debit card.

select currency and payment method

3 – Select the RCBC MyWallet Visa debit card to be debited from.

skrill

 

 

4 – Review the details.

summary

5 – Wait for the confirmation.

transfer successful